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"We took a couple excursion out of the hotel paid at the hotel we went to the cascades waterfall we had to pay more fees they didn't tell us about. Service was great except our last day we went to the Tortuga buffet they ignored us the whole time we were there. They serve the drinks went and got my own drinks when we got up to leave one server asked us do you need anything else. I just looked at him and said you should ask me that when I was eating"

"The grounds and building are excellent. Very clean and modern. Rooms are comfortable and have great amenities. Beds, linens and sheets/towels are nice as well. Beware, the standard rooms have NO view or deck area. They literally back onto a fairly busy walkway, which is your view. To upgrade, the cost is quite high. For the next level upgrade (Junior Suite) we paid $1400CAN for 6 nights. Food was decent, the buffet was repetitive after 10 days. Some of the dishes that should have been warm or hot were not. The menu items were prepared fresh and definitely were better. Same with the breakfast....buffet was decent, menu items were much better. Drinks were all over the place. They had Dos XX on tap and many types of low grade hard alcohol. Mixed drinks were a crap shoot, unless you ordered something very simple. They had no drink menu, but I think that would be helpful so that the bartenders could all be trained to make drinks the same way. Staff was similar to most places. Some good, some ok, some indifferent. We had a couple of experiences where we sat first, but were served/waited on after local couples were sat after us. This happened more than once. We also had to help ourselves to menus a few times while staff were talking amongst themselves and/or on their phones. Cleaning staff were excellent however! All in all, a solid 3.5. For the original price we paid, plus the upgrade, the value just wasn't there. For our all in price, better choices exist."

"This is a pretty hotel. Very large. The beaches are wonderful, especially for children. The room was a good size. The Club room was nice to have. The staff if very friendly and attentive. Probably the best staff of any All Inclusive that I have been to. I really only have a few concerns. Check in took a long time. Only two people checking in people. The pool is a good size but few chairs. My biggest complaint is the food. I understand that All Inclusive food is never great. So my expectations are low. But the restaurants are bad, especially the Mexican and the Seafood. (Whoever thought coconut encrusted shrimp and meat was a good idea should be fired.) The steakhouse wasn’t bad. Surprisingly the buffet actually had the best food. But still not great. Simple food prepared properly is all I ask for. I don’t need extravagant food cooked poorly. Even though we really enjoyed the hotel I am not sure I would return. "

"This is a really nice smaller resort. Two pools. Landscaping is lovely. Location couldn’t be better. There are 7 restaurants there but a special call out to the lunch bar on the 2bd floor. The food was exceptional! Town is really close. A cab ride away for 50 pesos. A terrific town with a pretty town square and lots of bars, restaurants and shopping. Heads up! It’s very hot and humid. Bring your hat and sunscreen. Overall, I Highly recommend the resort. It would be nice to have a small refrigerator in the rooms for cold drinks and light snacks. There is a Chedraui store within walking distance to buy a styrofoam cooler and the hotel has generous with ice. But it’s not the same. We were in the newer wing and there wasn’t a place in the shower to put your personal care products."

"My room was perfect in every sense. The air conditioning kept it fresh. The king size bed was super comfortable and the pillows too. Honestly my stay here was completely worth it! "

"Le brunch de déjeuner contient tout ce que nous aimons, oeufs, bacon, fruits frais, brioche, confitures. Le personnel est très aimable et nous servent avec plaisir. Le bar est parfait et la limonade est excellente"

"Stay amazing Hotel incredible Staff on point"

"Todo muy biensi lo recomiendo EXELENTE"

"The grounds are beautiful. Staff were great. We did the all inclusive package and were impressed with the food. Views from the restaurants are perfect. Ocean is a bit rough here, but there are places you can swim. You can climb over the rocks and snorkel just down the beach. Fixtures in the rooms are dated, but bed is super comfy and views are excellent. We would definitely stay at this lovely, quiet hotel again."