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"The room was a bit tatty, needs updating and decorating, carpet was stained but clean, large comfortable bed and fridge in room, which was useful. The staff were very helpful, showing me to my room and completing the parking online form to register my car for the carpark. Its a pity the new owners no longer allow dogs in the hotel. I would return if they reviewed their policy."

"Our room was spacious and spotlessly clean. The beds were comfortable. We made good use of the swimming pool, sauna and steam room. The breakfast, which we prebooked, was excellent, there was a wide menu and very good buffet too. My daughter had Eggs Royale which was cooked perfectly. All staff were polite and friendly. The hotel is well positioned for the NEC. Good value for money."

"Rooms clean , bed was uncomfortable, needs new beds and a lick of paint "

"We were impressed by the hotel and staff, housemaid kept room clean ( only comment my wife made was there was no hairdryer in room) food and bar value for money, would stop there again "

"The hotel staff make you feel so welcome and the rooms are very clean and tidy .this is the 4 year I have stayed there ."

"Quirky and relaxing - recommended"

"Stayed here the past few years for crufts. This year was by far the most expensive. Some of the staff were busy doing not a lot, ie putting glasses away instead of serving the large queue of people waiting. We asked if we could take food to the room as we had our dog and was told no and then the staff member behind that staff member said yes they can take food up to the room. I paid (a lot) extra for continental breakfast which wasn’t ‘proper’ breakfast, it was a small tin of Pringles on 1 day only, a mini fridge, a coffee machine & condiments. Upon arrival I had to pay more for breakfast… I also had to pay £30 per night for my dog or leave him in my car. It’s not clear that I had to pay extra for him. The room is fine, clean and the chamber staff are lovely. The room was scorching and the climate control is controlled by the hotel. We followed the instructions for if the room was too warm which was basically open the window (minimal as we were on the 6th floor) and the fan provided was useless, I can blow harder than it blew out air. We won’t be staying next year, it’ll be one of the other hotels which is a shame as we’ve enjoyed our stays previously. "

"the dinner in the evening was exceptional. a good hotel."

"Overall very good, room was quiet as on a separate corridor which was good. Briefly used the pool but the hot tub was emptied for cleaning"