2/10 Terrible
Sera, Tustin
21 May, 2024
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Booked this resort with the hopes of finishing up my Seoul trip with a day of spa and sauna. All I can say is that I utterly regretted my decision upon stepping foot in the resort. They advertised it as it being a luxurious staycation resort with top of the line service and amenities. I went with great expectations only to be disappointed due to the horrible service from most of the staff we came in contact with. There was a huge crowd in the lobby area waiting to check in. There was no system to put yourself in line to check in. I was only told they would keep our luggage untilI time to check in. I purposefully went in early to take advantage of their restaurants and coffee shop but it was so crowded, loud, and busy that I once again regretted my decision. All the food in all restaurants were highly overpriced. Once checked in by a not friendly hotelier I was once again terribly disappointed in the state of the room. The walls had scratched and peeling off wallpaper, not what you should expect of a 5 star hotel. All youtube videos and ratings were likely done when the hotel once opened. 6 years later the clientele of the resort was mainly of families with small children who come to let their kids run free in the open areas, restaurants and hallways. No peaceful restful 5 star resort vibe in the least.
The staff at luxury gift shop were rude and deceitful. Lied that there were no other places to buy a bathing suit other than the ugly, overpriced ones at the shop.
Sera
Stayed 2 nights in May 2024