Find Hotel with a Concierge in Indian Wells, CA

"Had a wonderful time! No complaints here!"

"The rooms and property was very clean. Staff was attentive. We enjoyed breakfast every morning atbthe hotel. Excellent staff. Affordable menu items. "

"When you walk into the room it looks nice and clean. But when you really start looking you'll notice it looks older, more esthetics like flooring, baseboards and carpet. Parking was a headache and more frustrating that parking cost $30 per day but there was never enough parking. Guest I spoke with said they were told to park in handicap. Cars were also parked along the parking lot which wasn't even a parking spot"

"Clean room, easy check in, nice pool "

"Such a great relaxing environment. Close to all activities."

"Our room kept on shaking and we kept on thinking it was an earthquake…"

"I've stayed at plenty of Embassy Suites over the years and unfortunately, this hotel was one of my least favorites. While the exterior of the hotel was nice, the inside of each unit was a different story. The bathrooms were extremely small and in not great shape. It was clear that the ceiling had experienced some leaks as the paint had bubbled and sagged and there were holes in the paint where the liquid had been drained. There was rust and holes in the wall throughout. One of the worst parts about this is the structural integrity of the building itself. We were in a ground floor room and when the guests above us came home for the night, EVERY single step they had upstairs was accompanied with a *thud* as well as creaks in the floor. And it is not an exaggeration when I say EVERY SINGLE STEP was met with a thud/vibration as well as a creaking. Imagine this late at night as well as early early in the morning when your room is otherwise dead silent. The breakfast at this location was also the worst I've ever experienced at an Embassy Suites. The only hot food items they had available were scrambled eggs and potatoes. The omelette line was always at least 10-15 people deep and at 3-5 minutes per omelette, there was no way I was going to stand in line for 45 minutes for one. One of the pros was that the hotel staff that checked us in was very friendly and efficient. But other than that, the stay as a whole was unfortunately met with disappointment after disappointment. "

"Heres the thing...we love The Saguaro for the vibes but the property could definitely use a fresh coat of paint. And the carpet in the rooms needs some serious love. Ive always felt like The Saguaro just doesn't care much about anything but the pool area. My daughter and I had an ok stay but lots of issues about housekeeping, clogged plumbing in our room etc. We addressed the issued with management but being 100% transparent they didn’t even get back to us until after we left the property. Management communicated that they were short staffed and that contributes to some of the issues but knowing that it was Spring Break time I dont fully understand how they weren't prepared. In a nutshell we enjoyed our stay because my daughter and I make sure we have a good time everywhere we go but I really hope they step up their game. The complimentary bicycles were great the restaurant is delicious and pool vibes are vibing but truth be told they absolutely must step their game up."

"Important to know it is not a full service hotel. No room service and they do not clean the room daily. "