2/10 سيّئ للغاية
Kara D.
9 سبتمبر 2025
عناصر لم تنل الإعجاب: النظافة
This property was advertised as family- and pet-friendly, but it was unsafe, unsanitary, and misrepresented. Railings and fencing were broken, requiring constant supervision of kids and pets. The hot tub was unusable for most of our stay despite being listed as a key amenity. The home was dirty on arrival (floors, bedding, kitchen with flies), and we had to host multiple cleaners and repair people during our trip just to make it livable. Amenities promised in the listing were broken, missing, or unsafe to use. The outdoor areas were especially disappointing (dirty diapers, band aids, and q-tips littered the areas). Instead of enjoying our vacation, we spent hours dealing with maintenance issues, documenting problems, and pushing for basic resolutions. Overall, the property was not guest-ready and far below expectations.We are STILL trying to find a resolution for the misrepresentation of the property. Both VRBO and the property management team (ZenStays) have given us the runaround since we brought up these issues on our first day at the property. Renters beware.
Kara D.
أقام 4 ليالٍ في شهر أغسطس عام 2025
