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"The outside of the hotel is looking a bit drab and in need of a good clean/paint. The reception area was very pretty and reception staff were pleasant. Check in was quick and efficient. Our room was large although could do with a refurbishment as some furniture was scruffy and ripped and the carpet was dirty, well worn and had an iron burn on it. There was plenty of storage. Tea and coffee making facilties also available. The bathroom was ok although there was signs of mould and the shower screen didnt stop the water going over the floor, however there was plenty of hot water and the shower was very powerful. Breakfast was v good with lots of choice. Staff efficient and smart. We enjoyed our stay but it could have been much smarter for a 4 * hotel so a little disappointing. Parking was £10 per night, or £20 for undercover spaces. "

"Breakfast was ok but pastries were not warmed up so were hard. Cooked breakfast didn’t look very appealing so I just went with porridge pots, the occasional firm pastry and coffee from the machine which was pretty good."

"Perfect can’t wait to go back "

"We loved our stay. Great location, family (and dog) friendly. Clean, spacious bedrooms with a lovely reception/bar area."

"Excellent cleanliness in all area"

"Excellent breakfast"

"need more staff"

"Location is fantastic only a few minutes walk from city centre. Parking available on site for £10 a night. Hotel staff friendly and helpful. Room was modern, comfortable and clean. Breakfast was cooked to order and very nice. Bar area had lots of charm. A great place to stay to explore the city. "

"We stayed in chalet #2 Bramble. There was a bit of a wait at reception at check in. We were told we were in lodge #2. We were given three keys which was helpful. When we got to the lodge the number was not as clear as the name so it would have been helpful to have been told the name at checkin. When we opened the door we were presented with another 8, Yes 8 doors! The rooms themselves were basic but fine. 2 bathrooms one was a stand alone shower room the other had a shower over bath and was a Jack and Jill style with access from one room and the hallway. The two twin rooms were snug but fine for our needs. Upstairs there was a good sized lounge area and a kitchen diner. The kitchen had all the required equipment, and so many glasses you could host a cocktail party but only 2 tea spoons! Some of the cooking equipment wasn't clean e.g. knives in the knife block. Generally overall it was fine, there were just some bits that made it shabby e.g. green growth in the bathroom light, scrapes and scratches on the paintwork in most rooms. We made use of the pool which we enjoyed. I used the gym which was well appointed but you need to know what you are doing as there was very little help of offer. We did use the club house for an evening meal, this really let the hotel down. We ordered a chicken stirfry but were later told they had no noodles, these were swapped for chips but then served with sweet potato fries. The chilli was served but without the accompanying nachos or soured crème."