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"The view from the room is great. Breakfast is nice too. Only thing is the front desk leaves at 10pm and one night the lights were automatically on and off for a few times, I texted the staff. The next day I came back late and well past 10, I didn’t know if they will lock the door or not so let them know too by texting. The front desk person is from Romania, said I texted her two days in a row. She also said she already told me so when I checked in. The tone with her seems always hush. Meantime she herself made mistakes on charging my credit card for payments as I’ve paid more to have the flexible stay option and could have checked out a day earlier to stay in my destination the last night so I didn’t have to drive back late past 10 to text her to simply let her know. Other local hires are nice. "

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"Room v. Clean ,wounderfull veiw toof lake from high mountin excelent all staff ,excellent arab staff mainly very nice rozana reception's staff ,frindly ,helpfull .. I advice for it , "

"Please see concierge Giorgio when visiting. He is very helpful, attentive and knowledgeable. He went out of his way to make my stay easy and enjoyable. Thank you, Giorgio!"

"This hotel made our engagement very special. Our suite was Amazing!!! Hillaria (No Glasses) at the front desk was Very Instrumental in making sure that our stay was enjoyable. All of her recommendations were Spot On. Thank You Hillaria for making our stay so memorable. Kind regards, Tony & Robin "

"Everything was excellent "

"Great staff from check in through to breakfast. Room always well serviced."

"Awesome hotel with friendly staff, a beautiful and spacious room, an incredible location and great common rooms overlooking Lake Lugano. Would highly recommend to others. "

"Very friendly and helpful staff. Comfortable bed. The room was very clean and quiet. The free tea, coffee and cake was a nice amenity. I would definitely recommend this hotel "