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Hotel Promise

Art Deco hotel with a 24-hour front desk and a coffee shop

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Hotel Promise in central Istanbul offers breakfast, lunch, and dinner at its restaurant. Guests can relax in the library, enjoy coffee at the cafe, and use free WiFi. Visitors value the attentive staff, express check-out, and complimentary local newspapers.

Reviews

4.6 out of 10

Popular amenities

  • Bar
  • Parking available
  • Room service
  • Breakfast available
  • Laundry
  • 24/7 front desk

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Economy Single Room, 1 Bedroom

Premium bedding, free minibar items, in-room safe

Economy Single Room, 1 Bedroom

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Minibar (some free items)
LED TV
Hypo-allergenic bedding
  • 8 sq m
  • City view
  • Sleeps 2
  • 1 Twin Bed

View all photos for Economy Double Room

Premium bedding, free minibar items, in-room safe

Economy Double Room

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Minibar (some free items)
LED TV
Hypo-allergenic bedding
  • 10 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Double Room

View from room

Standard Double Room

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
  • 18 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Room

Premium bedding, free minibar items, in-room safe

Standard Room

Highlights

Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Minibar (some free items)
LED TV
Hypo-allergenic bedding
Blackout drapes/curtains
  • 35 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

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About the neighborhood

Map
Huseyin Aga Mah Topcekenler, Sokak no:10 Beyoglu, Istanbul, Istanbul, 34440

What's nearby

  • Nevizade Street - 1 min walk - 0.0 km
  • Istiklal Avenue - 2 min walk - 0.2 km
  • Pera Palace Hotel - 8 min walk - 0.7 km
  • Taksim Square - 10 min walk - 0.9 km
  • Galata Tower - 15 min walk - 1.3 km

Getting around

  • Taksim Station - 10 min walk
  • Beyoglu Station - 13 min walk
  • Istanbul Airport (IST) - 46 min drive

Restaurants

  • ‪Dürümzade - ‬1 min walk
  • ‪Sohbet Ocakbaşı - ‬1 min walk
  • ‪şenol birahanesi - ‬1 min walk
  • ‪Babel Ocakbaşı Nevizade - ‬1 min walk
  • ‪Chianti Cafe & Bar - ‬1 min walk

About this property

Hotel Promise

Hotel near Taksim Square
Istiklal Avenue and Pera Palace Hotel are located near Hotel Promise, which provides a free grocery shopping service, a coffee shop/cafe, and a library. The on-site restaurant offers breakfast, lunch, and dinner. Stay connected with free in-room WiFi, and guests can find other amenities such as dry cleaning/laundry services and a bar.
You'll also enjoy the following perks during your stay:
  • Local cuisine breakfast (surcharge), valet parking (surcharge), and a roundtrip airport shuttle (surcharge)
  • Express check-out, a TV in the lobby, and an elevator
  • Free newspapers, coffee/tea in the lobby, and concierge services
Room features
All guestrooms are individually decorated, and offer comforts such as 24-hour room service and premium bedding, as well as thoughtful touches like air conditioning and bathrobes.
Extra conveniences in all rooms include:
  • Bathrooms with rainfall showers and designer toiletries
  • 82-cm LED TVs with premium channels
  • Wardrobes/closets, coffee/tea makers, and housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Offsite parking available (EUR 15 per day)
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Self parking on site (EUR 5 per day; includes in/out privileges)
  • Valet parking on site (EUR 15 per day)

Food and drink

  • Daily local cuisine breakfast available 8:00 AM to 10:30 AM for a fee: EUR 5 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Library
  • TV in common areas

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • In a provincial park

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 steps to reach entrance
  • Accessible airport shuttle
  • Elevator (30 inch wide door)
  • Hardwood flooring in room
  • Smooth flooring in room
  • Well-lit path to entrance

More

  • 1 building
  • 7 floors
  • Art Deco architecture
  • Built in 1945
  • Designated smoking areas (fines apply)
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 82-cm LED TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free minibar (limited items)

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Free daily newspapers
  • Individual decor
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability

Check-out

Check-out before 11:30 AM
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Optional extras

  • Fee for local cuisine breakfast: approximately EUR 5 per person
  • Airport shuttle fee: EUR 50 per vehicle (one-way, maximum occupancy 4)
  • Self parking fee: EUR 5 per day (in/out privileges)
  • Valet parking fee: EUR 15 per day
  • Nearby parking fee: EUR 15 per day (820 ft away)
  • A late check-out fee will be charged

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Noise-free guestrooms cannot be guaranteed
Safety features at this property include window guards

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Hotel Promise
Hotel Promise Istanbul
Promise Hotel
Promise Istanbul
Hotel Promise Hotel
Hotel Promise Istanbul
Hotel Promise Hotel Istanbul

Frequently asked questions

Is Hotel Promise pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is available for EUR 5 per day. Valet parking is available for EUR 15 per day.

What time is check-in at Hotel Promise?

Check-in start time: 2:00 PM; Check-in end time: anytime.

What time is check-out at Hotel Promise?

Check-out is at 11:30 AM. Late check-out is available for a fee.

Does Hotel Promise provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of EUR 50 per vehicle applies.

Where is Hotel Promise located?

Located in Taksim, this hotel is within a 10-minute walk of Istiklal Avenue and Pera Palace Hotel. Taksim Square and Galata Tower are also within 1 mi (2 km). Taksim Station is 10 minutes by foot and Tophane Station is 13 minutes.

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Reviews

Hotel Promise Reviews

4.6

4.8

Cleanliness

6.0

Location

5.0

Staff & service

3.8

Eco-friendliness

4.4

Property conditions & facilities
Rating 10 - Excellent. 12 out of 135 reviews
Rating 8 - Good. 19 out of 135 reviews
Rating 6 - Okay. 20 out of 135 reviews
Rating 4 - Poor. 23 out of 135 reviews
Rating 2 - Terrible. 61 out of 135 reviews

Reviews

2/10 Terrible

Louise

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Économic room are located at the back side of the building. You can hear very loudly the sound of a disco in the courtyard playing music all night. Window was broken, water tap in the shower. Not recommended if you want to sleep.
Stayed 3 nights in Aug 2024

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Low quality

One of the worst stay experiences yet. I arrived and waited 30 minutes before they finally got me checked-in. How is it that only one staff can do this. The lift to my floor is broken so I had to carry my luggage one floor up. The room is tiny, there’s no tea table or any table. No closet, just a few hangers attached to the wall. There’s no view from the window, just another building across. The bathroom and toilet is 10 cm apart, no curtain or glass to separate so the shower basically splash everywhere. There’s no towel, no floor mattress anywhere, and no sandals. Basically just a bed with AC and a small bathroom. Overall cleanliness is bad, the bed sheet and pillow are not clean.
Stayed 1 night in Aug 2024

2/10 Terrible

Hasan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Rezalet

Tam bir rezillik resepsiyonda ztn 1 saat bekledik ve hala çözüm olmadığında odaya çıktık rezervasoynumuz bulunmuyormus bulamadılar fln oda desen rezalet oda kapıları bile delik deşik aldığı parayı zerre haketmeyen biyer temizlik desen heryer leke kan izi hiç tavsiye etmem aynı fiyatlarda daha iyi oteller bulabilirsiniz.
Stayed 1 night in Feb 2024

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The only good thing is that if you are a smoker is allowed to smoke in room all other things are wrong, dirty and not working.
Stayed 1 night in May 2021

2/10 Terrible

Sakoute

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cet hôtel devrait être supprimé du site

L’hôtel était très sale on a changé d’une chambre standard à une chambre double deluxe mais toujours le même problème de saleté des cafards partout pas d’eau chaude la chasse des toilettes ne marche pas deux nuit après on a quitté l’hôtel même si on a payé pour trois nuit
Stayed 3 nights in Feb 2020

2/10 Terrible

Verified traveler

Ich habe in diesem Hotel garnicht übernachtet Weil es voller Schimmel und Dreck war , nicht mal ein Tier Würde dran drin schlafen Habe auch Bilder gemacht
Stayed 4 nights in Jan 2020

10/10 Excellent

Unknown, Unknown

Liked: Cleanliness, staff & service, property conditions & facilities
Nice crew, Good management. Although I was the one with little issue, they never bring it up to my face.They understood my situation.
Stayed 3 nights in Jan 2020

2/10 Terrible

Seyyed Chadir

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Det var som helvetet , det enda som jag kan berätta för er , aldrig kommer o Boka min hotel fram eran sida !!
Stayed 14 nights in Dec 2019

4/10 Poor

Wafa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Mauvaise expérience

A éviter
Stayed 9 nights in Dec 2019

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Alles alt und kaputt. Ich würde diese Unterkunft nicht weiter empfehlen.
Stayed 1 night in Jan 2020

2/10 Terrible

Yalcin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beğenmedim

Cok kötüydü hersey hiç bir sey çalışmıyordu
Stayed 1 night in Dec 2019

2/10 Terrible

Raed

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very bad

The hotel rooms were awful and smells very bad, Upon check in I've paid the room price and i couldn't stay in the room and i went to another hotel
Stayed 1 night in Dec 2019

10/10 Excellent

Yaren Nur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Her şey mükemmeldi :)
Stayed 1 night in Dec 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place is horrible, none of the pictures are actually true to what the rooms are. The rooms are dirty, sheets are old, pillows are old and have molds on them. there is no cleaning of the room once you check in. the bathroom smells moldy and old. the bathroom is not clean, dark and dirty. They are not helpful and rude, they did not give me the room I reserved, they said it was not ready and they will give it to me the next day, when I went they said no stay in the room you are in, I left for 2 days on a trip in turkey, I came I saw the room all cleaned and everything I had in it was taken out. they did all that without asking me or apologizing. The internet is horrible. Overall, I would not recommend this room.
Stayed 23 nights in Nov 2019

2/10 Terrible

NejlaOgulkanmis, Münster

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Richtig herunterkekommenes Hotel, Schimmel im Badezimmer, Badezimmertür war defekt, man konnte die Tür nicht abschließen, zwei kaputte Stühle im Zimmer. An der Rezeption überwiegend keine Personal . Zum Teil kümmern sich die Nachbargeschäfte um dieses Hotel . Auf meinem Wunsch wenigstens die Stühle auszutauschen, können wir nicht, war die Antwort. Ich bin öfters in Istanbul und habe sowas noch nie erlebt. Absolut nicht zu empfehlen.
Stayed 3 nights in Nov 2019

2/10 Terrible

Ilia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They first gave me a room that was extremely dirty and in terrible condition. After complaining, they said you should pay more $25 to give you a standard room. They even didn't reimburse my money. staff very unprofessional
Stayed 2 nights in Oct 2019

8/10 Good

Tanya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I missed first day because of flights and when I came second day they had no room. They put me in room next door and it was 2/10 but after 40 hours traveling I needed rest. By next morning the room opened up and was put back at promise and compared to room I was in this was 8/10 for sure. I was not looking for fancy just clean and comfortable, staff was super helpful I had booked for 3 days so I could get here and find where I wanted to stay for duration and I did leave. I would stay again as transitional hotel while looking for the amenities I want during holiday very friendly helpful staff.
Stayed 3 nights in Sep 2019

8/10 Good

Alexandra

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Худший отель во всем Стамбуле

Худший отель. Заселения пришлось ждать почти 2 часа. Во время ожидания сотрудники не давали никаких обьяснений забержке, посте чего ушли совсем. Номер грязный- сантехника выглядит так, как будто ее никогда не мыли. Постель и полотенца пахнут сыростью. Стены в пятнах. Под окнами ночной клуб из-за которого невозможно спать. Телевизор и кондиционер сломаны.
Stayed 1 night in Sep 2019

2/10 Terrible

osama

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sale

Je ne suis même pas resté une minute
Stayed 1 night in Aug 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
Es war dreckig und sah nicht so aus wie auf den Bildern
Stayed 1 night in Aug 2019

2/10 Terrible

Muhammad Adnan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very bad hotel

Very bad hotel, very bad rooms, small rooms, dirty rooms, dirty washroom, poor system, reception little bit cooperative, all was bad, recommend people dont stay in promise hotel,
Stayed 3 nights in Aug 2019

4/10 Poor

ELENA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cocuklu aileler icin uygun degil

Odalar eski -carsaflar kirli-odada bocekler vardi dusakabin musluklar sallaniyor-odada agir koku vardi-personel iyi niyetli yardimci olmaya calisiyorlar
Stayed 3 nights in Jul 2019

2/10 Terrible

Joseph, Montreal

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is infested with cockroaches ,every time you reach your room , you need to kill at least a dozen that are roaming around including your mattress and pillow. the situation is horrible , when receptionist was informed he just showed up with a locally made solution that he sprays around and does nothing and the next day the insect infestation prevails.
Stayed 5 nights in Jul 2019

2/10 Terrible

Mohammed

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

disaster

really hotel disaster. reception = 00. full of waste. insects everywhere. You can not even get a single star.
Stayed 1 night in Jun 2019

2/10 Terrible

Brandon Andrés

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

El peor hotel de Estambul

Pésimos servicio, peleas todas las noches, demasiado ruido, habitaciones sucias, simplemente terrible. Nunca se hospeden aquí, el hotel no debería estar en este sitio.
Stayed 17 nights in May 2019