6/10 Okay
Syed
Traveled with partner
30 Apr, 2024
Liked: Property conditions & facilities
Disliked: Amenities
I was severely underwhelmed with my stay at Elegant Hotel. From the moment I got there and noticed the wifi did not work. To the subpar breakfast which should have been advertised as nothing more than a little bit of cheese and pastrami. The bathroom had a very disgusting odour and there was no fan. I told the front desk there was no fan and they said “there is” I asked where and he said he would turn it on. There was no fan. The smell as soon as we got there from the bathroom was horrendous they need to check for mould. The shower was dirty and the shower head worked poorly. The faucet had two modes. Extremely powerful or minimal pressure. On the brightside, the room was tidy. The balcony was nice and the bed was very comfortable. The biggest issue I had with my room (106) was the WiFi. There was no connection and in a very specific part of the room, one bar of connection to the wifi. I had to sit in the lobby with my wife to download shows for us to watch and to just simply use the wifi. I had inquired about the weak wifi with the staff and got a blunt response of “there is wifi in all rooms” and then one of the staff members went upstairs and came back down and said there is wifi. He blamed my phone as the problem but all our devices had the same issue. They advertise a sauna and spa and there was none of that. We had set aside a few hours of our day looking forward to utilizing their facilities advertised but were unfortunately mistaken. Very unfortunate part of my trip:/
Syed
Stayed 2 nights in Apr 2024