Jablonec nad Nisou Vacations from AED3,008

Great customer service

The rooms were nicely done and the check in staff was very nice and kind.

This hotel was amazing, the staff were all so friendly and helpful. There are spa facilities on the roof that are really nice to use and the roof terrace with jacuzzi overlooks the castle wishing us beautiful in the evenings. Would really recommend staying here and would definitely return.

We had a great stay at Unitas. Wonderful staff, excellent breakfast. Room was spacious and bed comfortable, but furniture is a bit minimalistic. We had a room facing main street and unfortunately you can hear noises from it (especially during the night when the folks from the nearby underground bar went out for smoking). Make sure you get a room facing the courtyard. Will be back!

The location was the best part of the stay (apart from the breakfast); right in the heart of Old Town and walking distance to everything. Our Uber had to drop us off a very short distance away necessitating us to lug our luggage for 40 secs or so. Not a big deal! Removed 1 star because of a check-in snafu. The room given had 2 single beds (for a couple) because the hotel was fully booked and despite we making the reservations 3 months in advance. The room felt like a converted attic with the beds perpendicular to each other. There wasn't enough space to join them or bring them together. The shower was whole another issue with the showerhead so low that anyone above 5ft7in wouldn't be able to use it properly. We stayed for 2 nights but kept feeling the hotel stiffed us on the room with no compensation / the day manager not even bothering to come and talk to us. The breakfast spread was good and sitting in the room facing the Astronomical Clock Tower was a treat in itself. Would have rated this 7/5 given the history of the building, amenities, location if not for the room issue. Expedia Support was on point and worked with me quickly but they also couldn't do anything.