"Deeply disappointed with our 6 night stay at The Signiel Tower this past week. Absolutely not a 5 star experience, overall very poor value.
The room was very small/cramped. Repeatedly tripped over a small table and chair near the foot of the bed during the night because there was no room to maneuver.
Service was extremely indifferent and often lacking. Not once was I offered to have baggage taken, to reception, to my room upon arrival or to my awaiting car at departure. There is absolutely no place to sit in the arrival /departure area when you are waiting for a ride. We were turned away from the complimentary โloungeโ in the afternoon on two occasions because it was โfullโ and told theyโd call room when there was space - never received a call. Several times turn down service was skipped, as well as the complimentary afternoon snack. Charging for a toothbrush/toothpaste and other bathroom amenities because they supposedly want to be โmore greenโ is ridiculous at a 5 star hotel asking $400+ per night. Fine donโt put out a disposable item, but if a guest calls down and requests a forgotten item, providing one is the standard even at the cheapest of hotels.
Housekeeping did a fine job of cleaning the room; although one day we returned at 4:30pm, having been gone since 8am, to find housekeeping just starting to service our room, we had to wait in the lobby for over an hour to enter our room.
Simply a substandard โ5-starโ experience, will not return nor recommend."