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"No problem basic room, good value for price range. Excellent breakfast served buffet style by staff at bar area"

"Everything was good for the most part. We had minor issues here and there so I’ll start with the person that was attending the food area; he was very inattentive, and even aggressive as he was restocking things. The breakfast food was good but we noticed that breakfast should have been served until 9am and by 8:40am, the eggs and potatoes were finished and they did not bring any more out. I don’t think that was cool because that left people that came down at 8:40 with no more food. If it says breakfast until 9, there should be food being served until that time. The food was also cold. Our room was smaller than my expectations. I have stayed in several hotels and this is by far, THE smallest room and the smallest pillows but we slept okay. Parking was available and not too far from the entrance, so that was good. Unfortunately we had an emergency so we had to leave a night early. We went down around 1am and no one was at the front. Good thing they had a box for us to leave the room keys in. "

"The room was very spacious and clean. Loved the balcony and the suite. Enjoyed the hot tub and sauna, very relaxing. The breakfast needs a little more variety. "

"Good 👍"

"Yes"

"I am requesting a full refind"

"First of all, this place is a joke. It felt like the “ghetto of getaways.” From the moment we arrived, we noticed trash everywhere. Cigarette butts, bags, bottles—you name it. It’s clear they either don’t take pride in the property or simply don’t care. We stayed in the Champagne Towers and the room was just okay, at best. The bigger issue was that nothing worked. The fridge didn’t get cold, light switches didn’t work, the tubs were chipped, and the list goes on. For the price we paid, it was shocking how run down everything was. And DO NOT use the fireplace. It will smoke the entire room out. I should have realized this sooner based on the piles of half-burnt logs scattered outside the doors. I counted at least five or six—clearly other guests had the same experience and had to throw them out before the room filled with smoke. The first night we paid $100 for dinner, which was a huge mistake. We sat for 15 minutes before being acknowledged, and they weren’t even busy. Meanwhile, the staff in the back were laughing and carrying on. When our server finally came over, she forgot our drinks, forgot the bread, and the food took forever. By the time it arrived, we were ready to leave. We were also not allowed to take the food back to our room, and the explanations we were given made no sense. One staff member claimed it was because dinner was “all you can eat” (it’s not). Another said it was because there are no microwaves in the rooms and the food couldn’t be reheated properly "

"Very clean staff was amazing "

"The room and hotel were clean except that we had reserved a room with a fireplace and our fireplace was not working. We did have to move to another room ."