"The hotel is situated in a charming central location in Ely. My suite was furnished to a high standard, the outstanding feature, of course, being the free-standing copper bath in the bedroom!
Breakfast was freshly cooked to order and was delicious.
My only slight niggle is that I expected better than the standard tube of instant coffee in the room, other provisons, such as the toiletries, being of a high quality, l and was glad I took my own sachets of ground coffee!"
"After quickly booking about 11pm we arrived at nearly midnight. All doors inside were locked and kept ringing the contact number but not manned. There was clearly a door to the rooms but had not been sent a code to get in. My son went round the back and found an open door so we entered that way. We presumed that the only two rooms with a door open were ours! We left early in the morning and again not a single member of staff was to be seen. This issue raises great concern regarding the security...
"Only one member of staff who was pleasant. More of a DIY place. Once grand but terribly run down. We had attic room and stairs very steep. Most odd room with ancient furniture and fittings. Linen and bathroom clean and hot water fine, but not a room I’d recommend!!
Breakfast good but wouldn’t return"
"Well presented clean room on the ground floor with excellent facilities. Food and drink excellent. Staff were incredibly helpful with any queries, we felt like one of the family.
I have never commented on any other survey before this, so must have have made a very big impression !
Thank you and congratulations to your staff Matt our stay with you was wonderful.
Will recommend to friends without hesitation!"