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"The Mandarin Oriiental is a beautiful charming hotel on the Upper West Side with great atmosphere and a far more welcoming wonderful accommodating staff! The staff was outstanding and the service impeccable. I had a horrendous experience at the hotel I had booked with my mother in Soho that week who lost our reservation and couldn’t care less, even when I showed them it was not cancelled. They were not helpful and we were frantic trying to find accommodations at 1am. My mother had a knee...

"Staff was very friendly "

"Schönes und sauberes Zimmer, super Lage, freundliches und zuvorkommendes Personal"

"Elegant.... just lovely....EVERYTHING..."

"Everything was perfect and we would definitely stay here again. We loved the clean rooms, great location and helpful staff. "

"Good"

"Everyone has been so nice and attentive. This is a wonderful hotel. "

"Incredible staff. So professional and friendly "

"Good location. Large room for nyc. Nice lobby and roof top deck"

"Amazing experience!"

"The hotel was beautiful. The workers were excellent. Teodora doorman was the greatest. There’s nothing bad I can say about the place. I would definitely go there again."

"Outstanding hotel"

"Hotel was wonderful, location was fantastic and the staff was amazing! Joel specially made our stay feel just above and beyond. "

"L’hébergement était vraiment agréable. La chambre était très propre et confortable, la climatisation fonctionnait parfaitement — idéal pour se reposer après une longue journée. Le personnel était très accueillant et serviable, toujours souriant. J’ai aussi apprécié le bar, bonne ambiance et service rapide. Je recommande fortement "