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"closest door fell on my wife hurt her shoulder after she just has surgery "

"POORLY DESIGNED BATHROOM NO FLAT VANITY SURFACE…just pedestal sink beside toilet Staff friendly Pillows …small & somewhat over stuffed…not that comfortable "

"We were felt like we were not welcomed and a nuisance to the point we did not want to even talk to any staff"

"Nice"

"This hotel is a great location! The staff are amazing- welcoming and helpful. As a result of staff team I would give this hotel a 5 but it needs a little more love and care! First of all my my Robert from the restaurant the epitome of servitude the “ambassador” for the hotel- what a gem and he loves his job. Like I can’t wait to see him again! He made me felt appreciated as a guest. Dave the supervisor at the front desk and my housekeeper Sonia- extraordinary representative of Palm Beach Gardens DoubleTree Hotel. I will be back thanks Robert again - from your Bahamas Friends."

"Great hotel, excellent location."

"Perfect "

"Poor Service for Reception Manager TYLER– voco Sandpiper All-Inclusive Resort (IHG) My experience at voco Sandpiper All-Inclusive Resort was significantly impacted by a serious service failure at the reception level. At the time of check-in, I was explicitly approved by an assistant manager - Mckenzie- after Olivia completed the checkin process after 45min waiting time- that parking fees would be complimentary and therefore were not presented, signed, or authorized by me at any point. This was a clear agreement and formed part of my decision to proceed with the stay. Despite this, Reception Manager Kyle later at the checking out process, attempted to enforce parking charges that were never disclosed, acknowledged, or approved at check-in. More concerning was the lack of accountability and unwillingness to honor the commitment made by his own team. This reflects a breakdown in internal communication and a disregard for basic customer service standards. He didnt even try to deescalate the situation or checking the cameras for reassurance that his customers were RIGHT. Charging guests for services that were previously confirmed as complimentary—and without documented consent is unacceptable. It undermines trust and raises concerns about transparency in billing practices. As a Director of Customer Service for more than 10 years, I strongly urge management to review this incident, ensure proper staff alignment, and honor all commitments made to guests at check-in. "

"Yes"