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"The stay, staff, and amenities were great but the room upon arrival was not very clean as it is at other Hyatt properties. There were chips in the carpet and on the floor. The carpet appears to have gotten a subpar vacuum and some hair in the bathroom."

"Terrible"

"Great for the price! It even has food and shops in the lobby."

"Seemed very rundown"

"Everything is great"

"We always stay here it is so clean. The staff are all nice. Helen was our cleaning lady so kind always asked if we needed anything. Bell hop guys were always greeting us."

"Very helpful staff and professional"

"This place is ok but the room was very dirty when we checked in and room service only comes by once a day. The bathroom shower had mold on it and they had a lot of renovations going on so there was a lot of drilling and workers would stop by in the balcony so we had to keep the curtains closed at all times because we didn’t know when it would happen. Breakfast had very little vegetarian options and there was few high chairs as well."

"Great little resort in Kanapalli that sits in the best beach. Very centrally located and walkable to Whalers Village, restaurants and all the resorts. Very nice stay and staff was very nice. I will definitely go back again"

"My reservation was for part Oceanview and put me in 811 the only I can see was the broken hot top the sink was plugged the shower too the floor was not really clean I was feeling like I’m just other person not very important I mentioned I was member of IHG that not really care the Last day offered take the vacation fees that was just a poor adjustment if someone ask me Roxalinda Glatz"

"Great property on a central location. In-room dining can take a while. Plan appropriately."