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"The staff were very courteous and attentive to our needs. The staff gave us a check in receipt with instructions on how to operate our room lights, breakfast times, key instructions for our room, and check out info. Unfortunately we did not pay attention to the check out time but they called and reminded us. The staff were kind and extended our time for us for a small fee which we did not mind paying to be there the hour over time. The hotel was the most pleasant hotel experience we have had in all over our traveling and we will be returning again in April 2026."

"コーヒーなども部屋にあり素晴らしかったです。そしてお風呂場は特に清潔でした。"

"Great service and great people. Very friendly and very helpful."

"We stay 2 twin beds room for 2 nights. Descent room size for 2 adults. Very close to train station and easy walking distance for many restaurants."

"This place is a hidden gem. Hot springs are clean and beautiful. The rooms are renovated and extremely comfortable. "

"Breakfast "

"There was a spider web in the room, so I think it would be good to put a spider on it when cleaning."

"This place was cool, and had an emphasis on Americanism, with President roooms including a JFK room. It was really nice to experience! We noticed lot of school kids stayed in the hotel, probably for the American historical context, or that it was just right by one of the main train stops. Either way, the people in this area are all so nice and friendly, way more thab the big city of Tokyo. Genuinely enjoyed our stay around this place, and there's a ton of food options nearby, including a giant mall. The room we stayed in was pretty big, and the hotel staff are very helpful! Definitely reccomend staying here to explore the area, and to go visit Otsu and Koka Ninja House which isnt far from this hotel."

"Great service but area itself isn’t much "