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Ubuntu Palace Hotel

4.0 star property
Upscale hotel with full-service spa and free breakfast

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your current months are June, 2024 and July, 2024.
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July 2024

Photo gallery for Ubuntu Palace Hotel

Front of property
Couples treatment rooms, sauna, steam room, body treatments
Restaurant
Reception
Property amenity
Reviews
4.0

Popular amenities

  • Breakfast includedBreakfast includedBreakfast included
  • BarBarBar
  • SpaSpaSpa
  • Air conditioningAir conditioningAir conditioning
  • Parking includedParking includedParking included
  • LaundryLaundryLaundry

Explore the area

Map
Plot 582 Kasubi Rd, 35, Kampala, Central Region
  • Popular LocationMakerere University3 min drive
  • Popular LocationRubaga Cathedral5 min drive
  • Popular LocationThe Acacia Mall6 min drive
  • AirportEntebbe (EBB-Entebbe Intl.)50 min drive

Most relevant reviews

ExperimentalCarousel

2/10 Terrible

I arrived at 4am to be given a room with no hot water. I even paid extra for that early check-in only to be disappointe...
Dorcas
May 21, 2024

Room options

View all photos for Deluxe Single Room

In-room safe, desk, iron/ironing board, free WiFi

Deluxe Single Room

Highlights

Air conditioning
Connecting rooms available
Smart TV
Hair dryer
Rainfall showerhead
Bathrobes
Private bathroom
Electric kettle
  • 11 sq m
  • City view
  • Sleeps 1
  • 1 Queen Bed

View all photos for Standard Double Room

In-room safe, desk, iron/ironing board, free WiFi

Standard Double Room

Highlights

Air conditioning
Connecting rooms available
Smart TV
Hair dryer
Rainfall showerhead
Bathrobes
Private bathroom
Electric kettle
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Room

In-room safe, desk, iron/ironing board, free WiFi

Deluxe Double Room

Highlights

Air conditioning
Connecting rooms available
Smart TV
Hair dryer
Rainfall showerhead
Bathrobes
Private bathroom
Electric kettle
  • 14 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Apartment

In-room safe, desk, iron/ironing board, free WiFi

Family Apartment

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Smart TV
2 bedrooms
Hair dryer
Rainfall showerhead
Bathrobes
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Twin Room

In-room safe, desk, iron/ironing board, free WiFi

Deluxe Twin Room

Highlights

Air conditioning
Connecting rooms available
Smart TV
Hair dryer
Rainfall showerhead
Bathrobes
Private bathroom
Electric kettle
  • 11 sq m
  • City view
  • Sleeps 2
  • 1 Twin Bed

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About the neighborhood

Kampala

Located in Kampala, Ubuntu Palace Hotel is in a state park and near a boardwalk/promenade. Uganda National Museum and Destreet Art Gallery are cultural highlights, and travelers looking to shop may want to visit Owino Market/Kampala and The Acacia Mall. Wonder World Amusement Park and Nakigalala Tea Estate are also worth visiting.
Visit our Kampala travel guideOpens in a new window

What's nearby

  • Makerere University - 3 min drive
  • Namirembe Cathedral - 4 min drive
  • Rubaga Cathedral - 5 min drive
  • The Acacia Mall - 6 min drive
  • Mulago National Specialized Hospital - 6 min drive

Getting around

  • Entebbe Intl. Airport (EBB) - 50 min drive

Restaurants

  • Lavanda Hotel - 4 min drive
  • Pork Talk - 3 min drive
  • Cafe'Javas & CityOil - 4 min drive
  • Kitchen - 4 min drive
  • Kesh Restaurant - 4 min drive

About this property

Ubuntu Palace Hotel

Upscale hotel in a state park
You can look forward to free English breakfast, a free daily manager's reception, and a terrace at Ubuntu Palace Hotel. Indulge in a body scrub, a Thai massage, and a body treatment at Ubuntu Spa, the onsite spa. In addition to a coffee shop/cafe and a garden, guests can connect to free in-room WiFi, with speed of 50+ Mbps.
You'll also enjoy the following perks during your stay:
  • Free self parking
  • Luggage storage, massage treatment rooms, and local meal delivery service
  • A 24-hour front desk, concierge services, and coffee/tea in the lobby
Room features
All guestrooms at Ubuntu Palace Hotel offer comforts such as air conditioning and bathrobes, in addition to amenities like free WiFi and safes.
Extra conveniences in all rooms include:
  • Bathrooms with rainfall showers and free toiletries
  • 32-inch Smart TVs with satellite channels
  • Wardrobes/closets, electric kettles, and daily housekeeping

Languages

English, French

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured self parking on site

Food and drink

  • Free English breakfast available daily 7:00 AM–10:00 AM
  • 1 restaurant and 1 coffee shop/cafe
  • 2 bars/lounges
  • Free daily reception
  • Coffee/tea in common area(s)

Things to do

  • Full-service spa

Family friendly

  • Laundry facilities

Conveniences

  • Lockers available

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Laundry facilities
  • Luggage storage
  • Turndown service

Business services

  • Business center

Outdoors

  • Garden
  • Outdoor furniture
  • Terrace

Spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage - sports
  • Massage - Swedish
  • Massage - Thai
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
  • Handrails in hallways
  • Hallway handrail height (inches): 4
  • Lever door handles
  • 3 stairs to reach property
  • Tile flooring in room
  • Upper floors accessible by stairs only

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels

Entertainment

  • 32-inch Smart TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Local meal delivery service

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board (on request)
  • Mobile key entry
  • Safe
  • Slippers
  • Turndown service

Policies

Check-in

Check-in start time: noon; Check-in end time: anytime

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 20 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Breakage deposit: USD 30

We have included all charges provided to us by the property.

Optional extras

  • Rollaway bed fee: USD 20 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available

We should mention

This property does not have elevators
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the spa

Frequently asked questions

Is Ubuntu Palace Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Ubuntu Palace Hotel?

Self parking is free at this property.

What time is check-in at Ubuntu Palace Hotel?

Check-in start time: noon; Check-in end time: anytime.

What time is check-out at Ubuntu Palace Hotel?

Check-out is at 11:00 AM.

Where is Ubuntu Palace Hotel located?

Situated in a state park, this spa hotel is within 2 mi (3 km) of Kasubi Tombs, Namirembe Cathedral, and Makerere University. Buganda Parliament and Gaddafi National Mosque are also within 3 mi (5 km).

Ubuntu Palace Hotel Reviews

Reviews

4.0
Rating 10 - Excellent. 0 out of 2 reviews" "
Rating 8 - Good. 0 out of 2 reviews" "
Rating 6 - Okay. 1 out of 2 reviews" "
Rating 4 - Poor. 0 out of 2 reviews" "
Rating 2 - Terrible. 1 out of 2 reviews" "

8.0/10

Cleanliness

6.0/10

Staff & service

8.0/10

Amenities

6.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

2/10 Terrible

Dorcas, Maun

Liked: Cleanliness, amenities
I arrived at 4am to be given a room with no hot water. I even paid extra for that early check-in only to be disappointed. I asked several times to be moved to another room and they refused. There was no hot water for 24hrs in my room. It was the most appalling experience as I had a tour at 9am that same day I arrived.The hotel is located in a part of town where you can people preaching in the middle of the night. If you're a light sleeper, its not worth it.
Stayed 2 nights in Feb 2024

6/10 Okay

Rebecca

Stayed 2 nights in Nov 2023