"Overall, we had a good stay at Penang Marriott Hotel, and I would rate the experience four stars.
Our arrival experience, however, was not particularly impressive. There was no welcome amenity or special recognition, and we were initially informed that our Expedia Platinum status was not recognized by the hotel. After speaking with one of the managers, the situation was handled more professionally, and we were kindly given access to the M Club, which we appreciated and found to be a fair and acceptable solution. We are thankful to the manager for taking the time to listen and assist us.
There were also a few service-related issues during the stay. On our first night, the room phone rang at around 10:00 PM, which disturbed our sleep and was quite inconvenient at that hour. In addition, staff knocked on our door every afternoon to check whether we needed anything. While we understand that this was intended as a thoughtful service gesture, having it happen every day became somewhat intrusive and occasionally disturbed our privacy and relaxation.
Aside from these points, the hotel itself was comfortable and the M Club access certainly improved our overall experience. With a more polished arrival process and a little more attention to guest privacy and quiet hours, the stay could easily have been a five-star experience."
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