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"On a positive note, this hotel is great proximity to the beach. For a large hotel, the service was terrible. We booked this hotel 9 months in advance for our anniversary. We sent information about our reservation to the hotel staff and received a message back. However, upon arrival, our reservation was mixed up. We waited at the check in desk for 1 hour while the staff tried to figure it out. We were given a small room credit to compensate for the 1 hour delay. We were disappointed that despite...

"This property is far from 5-star. However, Expedia rates it 5 stars. When I spoke with the front desk, they told me they don't claim to be a 5-star hotel. The hallway carpets were dirty and had a musky smell. So did the carpet in our room. I had an ocean-view room, but at check-in we realized that ocean view means a high-floor ocean view. So we upgraded to the oceanfront rooms, which in reality means ocean view because oceanfront means your doors open to the ocean. Not across the street from the...

"THE HILTON WAS SO AMAZING AND SUPER CLEAN!!"

"Run down with few amenities."

"I and my family stayed here 4 nights, the staff is not welcoming, they are always in a bad mood. The keycards did not work, had to get them replaced 3 times. The parking key didn’t work also. They never answered the calls from the room. Had to go to the lobby to have any issues workout. Would not recommend and will not be returning to this hotel."

"Gorgeous hotel, perfect location and amazing food. A definite must visit if not a full stay. Pool is on the smaller side and it’s generally expensive but one of the best places in Waikiki. We held our wedding dinner at the Beach House and it was absolutely spectacular! Thank you Kala for a 5 star experience with you!"