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"Very nice place, well kept, super friendly staff. Good value "

"This hotel is one of the best if not, the best that we've stayed in when vacationing in KK. Except for the water problems that KK is experiencing currently, it didn't stop the hotel from giving the best services."

"Friendly and very good customer service especially from the front desk,which i can thank enough to help me solve some of difficult face during my stay!!worth for money"

"Fantastic dinner and breakfast, beautiful property, super clean "

"Not bad not great. The place needs some upkeep, but they trying. You can tell at one time this was a very nice place, but that was a time ago. The beach is nice and the AC worked for the most part. There is limited dining close by. And we did see a couple cockroaches in the place. One was huge. For what we were doing on vacation I think I would have been happier staying at the Marriott in KK for MYR 20 less a night. "

"A good experience "

"The Shangri-La was a beautiful well kept resort which was so family friendly. Their attentiveness to those with families was extraordinary. It made our stay so comfortable and pleasant. We would definitely recommend the Shangri-La to our family and friends. "

"The hotel is in a beautiful setting. On arrival James and Felix gave us a lovely welcome & explained where everything could be found, we received a room upgrade with a sea view & balcony as they are completing works / upgrades to the restaurant & rooms. The works took place from 8am onwards, it didn't effect us. Its great to see the money being invested. Our upgraded room was beautiful with a wonderful sea view. The food in the restaurants was of a very high standard, the same for the breakfast. All the staff are an absolute credit to the hotel, the staff on reception, restaurant (evening and breakfast), tthe pool staff, the bar, the cleaners, even the workmen onsite. Very polite and can't do enough for you. Highly recommend, we will definitely be going back in the future. Large list of available day trips and things to do, away from the hotel and plenty to do at the hotel, water sports etc, highly recommend the spa, we had a massage which was amazing. Large list of treatments, all very reasonably priced. Thank you to everyone at the hotel that made our honeymoon & holiday so special. "

"Very nice and comfortable environment. Just that lifts were rundown with long wait times. Room was excellent"