"Here’s a strongly worded version that remains credible and informative for future guests:
⸻
I booked a King Room while traveling over five hours alone with my newborn son to visit my husband, who was working in the area. Upon arrival, I was informed that because I had my Chihuahua with me, I could not have the room I reserved and paid for. Instead, I was told I would be placed in a Double Room because the hotel only allows pets in certain designated rooms.
I explained to the front desk employee that I was traveling with a newborn who sleeps in bed with my husband and me, making a king bed a necessity rather than a luxury. The response was completely dismissive. There was no effort to find a reasonable solution, no empathy, and no concern whatsoever for the situation. After an exhausting drive with an infant, I was left feeling like my reservation and circumstances simply did not matter.
The check-in experience only got worse from there. I was handed paperwork regarding my pet, given key cards, and then essentially ignored while the employee moved on to other tasks. There was not a single smile or welcoming interaction. No explanation of where my room was located, no information about hotel amenities, no breakfast hours, and no mention of the complimentary cribs advertised on the hotel’s website. It was one of the coldest and most unprofessional hotel check-ins I have ever experienced.
Once I entered the room, it became obvious why customer service seemed to be an afterth"
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