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"The staff were very friendly, the room was spotless and the bed very comfortable. The bathroom was fine - a great shower - if a little bit dated. The location was absolutely perfect...steps from the shinkansen station and an easy walk to downtown. "

"The rooms were a good size and even had a couch to sit on in them. The bathroom was small but clean and sufficient. The staff was friendly and helpful. The hotel was close to food spots and the train station. It was a good location and would stay again if in Kobe."

"Room was clean, beds were comfortable, bathroom was spotless and was completed with bathroom essentials Staff were very friendly and attentive to your needs, helpful and courteous, always with a smile."

"Room was nice. Staff were so accomodating both in english and Japanese. Wish we had tried the breakfast option."

"We stayed at Kobe Plaza Hotel West and overall it was a very pleasant experience. The hotel has its excellent location right on Motomachi shopping street, just a short walk from Motomachi Station and close to restaurants, shops, Chinatown and other attractions — making it ideal for sightseeing and exploring Kobe on foot.The beds are not small at all. "

"The room was great. Clean nice Staff and easy location. "

"ホテルは綺麗で清潔、朝食も種類豊富で味が濃くなく、美味しかったです。ただ、値段上仕方ありませんが、部屋は狭く、かつ、ユニットバスルームに臭いがあったのが減点でしょうか。それでも、値段を考えれば十分満足でした。"

"The room is too hot. With the window open, train and motorcycle are very noisy. "

"Hotel Okura is beautiful. I loved my view of the harbor from my room with the sparkling waters every morning. The location is very central to some popular tourist attractions including Meriken Park and it was very easy to get around on foot. We were able to visit the shopping malls nearby -- no more than 15 minutes away from the hotel. There are beautiful views very close by the hotel. The staff was very kind and pleasant. The room was clean and well maintained. I would stay here agin."