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"Unfortunately I have to be brutally honest. The room was filthy with hair, squashed dead insects on bathroom tiles. Someone's empty bottle under the bed with dust. Hair in the bed which is not mine or my children as we have locs. No room service or phone. I had to use my mobile to contact reception. I paid for the city view room and got a construction site view. With flood lights direct to our window. The windows was absolutely dirty. I have pictures to prove I'm not lying. Very upset, we...

"It was so beautiful and the staff were amazing"