Search Resorts in Kings Bay

"I booked/was charged for a premium/superior ocean view king bed room, but my view was the backside of the hotel restaurant, restaurant garbage, and the facility golf cart with a ladder and tools scattered about. At best, I would call the first level rooms in the lower 100s, a partial ocean view and would have expected them to be priced as such. The room smelled like wet dog, the carpet/flooring was damp by the air conditioner, the shower had mold/mildew along the corners, the walls need to be repainted as there are black scuff marks in various areas, and pest control needs to be considered since we had a variety of bugs and spiders that we chased out of our room each day of our stay. On a positive note, the staff was friendly and they do offer free bike rental for 2hrs each day. I expected a better experience from a property marketed as a “resort” so I would not recommend this property to others nor do I plan to stay here for any future trips. "

"So this hotel has 9.0 rating for some reason, and yes location staff and how clean a room is 10. But everything else is 5.0 including breakfast, room condition and design , sounds coming from neighboring rooms and street all those things are 5.0"

"My family and I stayed for a week and we had the most amazing time. Staff was superb, everyone was very friendly and helpful. Breakfast was deliciously satisfying, cookies at 6 was bombshell. Thanks again for having us "

"We know the hotel can't control the weather, but we were surprised by the lack of effort to offer some kid friendly activities with 4 straight days of rain. Other issues we encountered: 1) our shower looked like it was never cleaned. The same 2 pieces of hair were stuck on the tile when we arrived and left. Lots of mold too. 2) my husband took my tween daughters to the gym with him (since we were all going stir crazy from the 3rd straight day of rain!) They were rudely informed at the desk that the girls were not allowed to work out and would have to sit and watch my husband. 3) the indoor pool had several leaks in the ceiling, along with lots of dead geckos. We tried to get lunch afterwards, but pretty much every restaurant (besides the pizza place and pool restaurant) was closed. Ended up having a long wait for a table at Surfcaster. One food runner spilled a plate of chips on my husband and all over the floor and mumbled "I'll come back to clean that up" but never did. Then after waiting 35 mins for our cocktails, we were told the beverage ticket blew away and glasses broke, so that's why there was a long wait. 4) the refrigerator in our room was broken 5) the toilet in my daughters' room only occasionally flushed. 6) lots of maintenance needed in our "hallway". The "Exit" sign was broken broken and hanging my a thread. There were old beverage glasses (not ours!) sitting outside our room for 2 days. A champagne flute fell over and broke. Used qtips scattered "

"What a dump! Old, shabby and dirty."

"Yes breakfast was good"

"It was not mentioned at check in that if you wanted maid service for your room you had to request it a head of time. Would have been nice to know that so I could have my room refreshed and more coffee and towels. When I did request it at the front desk they were quick to react."

"Great place!"

"This is our third time overall, first time at Springhill (the other times were with courtyard). Love the place. However, the room was not as clean as I expected. I found hair in the towels upon arrival. Other than that, great place. Can’t wait to go back for spring break next year"