2/10 سيّئ للغاية
Abigail
21 سبتمبر 2025
عناصر لم تنل الإعجاب: النظافة، والعاملون ومستوى الخدمة، ووسائل الراحة، وحالة المنشأة ومرافقها
Upon arriving to the hotel, we checked in and went to our room and immediately realised that there was no water. This meant there was no shower, no running water in the sink and no flushing toilet.
We immediately raised this with staff who initially offered a carton of mineral water to shower with. After declining this due to it being an unacceptable solution, the staff assured us that the issue would be resolved by 5pm.
We went out and returned at 6pm to discover the water was still not working. I spoke to the staff and it was clear that the matter wasn’t going to be resolved. The staff could offer no solution, stating that the whole of Kota Kinabula had no water. This was clearly untrue as we had been to nearby restaurants and businesses that had water, and the hotel we later checked into had no issues. I suspect the hotel’s issue was due to poor infrastructure and the fact our room was on the 13th floor.
I requested a refund so that we could stay in another hotel. The staff agreed, but said I would have to speak to Expedia and get them to ring the hotel so that they could process this. Expedia agreed to refund and told us to check out, but have now turned round and refused to refund, saying that the hotel won’t authorise it.
Definitely avoid this hotel, in addition to the above the rooms were shabby and there was no laundry service.
I also will not be using Expedia in the future as they seem to wash their hands when you experience issues.
Abigail
أقام ليلتين (2) في شهر سبتمبر عام 2025