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Mercure Krakow Stare Miasto (Old Town)

4.0 star property
Eco-certified hotel with a fitness center and a 24-hour business center

Choose dates to view prices

Photo gallery for Mercure Krakow Stare Miasto (Old Town)

Exterior
Front of property
Bar (on property)
Exterior
Classic Twin Room, 2 Twin Beds | 1 bedroom, minibar, in-room safe, desk

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Gym
  • Room service
  • Parking available
  • 24/7 front desk
The current price is AED 318
AED 344 total
includes taxes & fees
6 Jul - 7 Jul

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Classic Twin Room, 2 Twin Beds

Classic Twin Room, 2 Twin Beds | 1 bedroom, minibar, in-room safe, desk

Classic Twin Room, 2 Twin Beds

Highlights

Soundproofed
Air conditioning
LCD TV
Blackout drapes/curtains
Separate bedroom
Hair dryer
Private bathroom
Eco-friendly toiletries
  • 19 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Room, 1 Queen Bed with Sofa bed

Superior Room, 1 Queen Bed with Sofa bed | 1 bedroom, minibar, in-room safe, desk

Superior Room, 1 Queen Bed with Sofa bed

Highlights

Soundproofed
Air conditioning
LCD TV
Blackout drapes/curtains
Separate bedroom
Hair dryer
Private bathroom
Eco-friendly toiletries
  • 24 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

Junior Suite, 1 Double Bed with Sofa bed

Highlights

Soundproofed
Air conditioning
LCD TV
Blackout drapes/curtains
Separate bedroom
Hair dryer
Private bathroom
Eco-friendly toiletries
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Privilege, Room, 1 Double Bed

1 bedroom, minibar, in-room safe, desk

Privilege, Room, 1 Double Bed

Highlights

Soundproofed
Air conditioning
LCD TV
Blackout drapes/curtains
Separate bedroom
Hair dryer
Eco-friendly toiletries
Private bathroom
  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

Executive Suite, Multiple Beds

Highlights

Soundproofed
Air conditioning
LCD TV
Blackout drapes/curtains
Separate bedroom
Hair dryer
Private bathroom
Eco-friendly toiletries
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Classic Room, 1 Double Bed

Classic Room, 1 Double Bed | 1 bedroom, minibar, in-room safe, desk

Classic Room, 1 Double Bed

Highlights

Soundproofed
Air conditioning
LCD TV
Blackout drapes/curtains
Separate bedroom
Hair dryer
Private bathroom
Eco-friendly toiletries
  • 18 sq m
  • Sleeps 2
  • 1 Double Bed

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About the neighborhood

Map
Pawia 18 B, Kraków, 31154

What's nearby

  • Main Market Square - 8 min walk - 0.7 km
  • St. Mary's Basilica - 9 min walk - 0.8 km
  • Cloth Hall - 9 min walk - 0.8 km
  • Wawel Castle - 4 min drive - 2.4 km
  • Oskar Schindler Factory - 5 min drive - 3.1 km

Getting around

  • Kraków Główny Station - 9 min walk
  • Kurdwanów P+R Station - 10 min drive
  • John Paul II - Balice Airport (KRK) - 27 min drive

Restaurants

  • ‪Costa Coffee - ‬2 min walk
  • ‪Green Caffè Nero - ‬2 min walk
  • ‪McDonald's - ‬2 min walk
  • ‪Sphinx - ‬1 min walk
  • ‪Burger King Galeria Krakowska - ‬3 min walk

About this property

Mercure Krakow Stare Miasto (Old Town)

Upscale eco-certified hotel near Kraków Barbican
Located close to St. Mary's Basilica and Main Market Square, Mercure Krakow Stare Miasto (Old Town) provides a shopping mall on site, dry cleaning/laundry services, and a bar. In addition to a gym and a 24-hour business center, guests can connect to free in-room WiFi.
You'll also find perks like:
  • Buffet breakfast (surcharge), bike rentals, and self parking (surcharge)
  • A roundtrip airport shuttle (surcharge), an electric car charging station, and meeting rooms
  • Luggage storage, concierge services, and tour/ticket assistance
  • Guest reviews say great things the breakfast, helpful staff, and location
Room features
All 198 rooms boast comforts such as 24-hour room service and air conditioning, in addition to thoughtful touches like free WiFi and safes. Guest reviews speak positively of the clean rooms at the property.
More conveniences in all rooms include:
  • Recycling, LED light bulbs, and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and tubs or showers
  • Electric kettles, daily housekeeping, and desks

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, German, Polish, Russian, Spanish, Ukrainian

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Self parking on site (PLN 120 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; PLN 99 per person
  • A bar/lounge
  • A restaurant

Things to do

  • Bicycle rentals
  • Gym
  • Shopping mall
  • Winery release events

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Computer station
  • Conference center (3,229 square feet of space)
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking

More

  • 1 building
  • 7 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2016
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 42-inch LCD TV

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:00 AM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of PLN 90 per pet, per day
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately PLN 99 per person
  • Airport shuttle fee: PLN 100 per vehicle (one-way, maximum occupancy 6)
  • Self parking fee: PLN 120 per day
  • Pet fee: PLN 90 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses eco-friendly cleaning products
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

Parking height restrictions apply

Property is also known as

Mercure Krakow Stare Miasto Old Town Hotel
Mercure Krakow Stare Miasto Old Town
Mercure Krakow Stare Miasto
Mercure Krakow Stare Miasto (opening September 2016)
Mercure Krakow Stare Miasto (Old Town) Hotel
Mercure Krakow Stare Miasto (Old Town) Kraków
Mercure Krakow Stare Miasto (Old Town) Hotel Kraków

Frequently asked questions

Is Mercure Krakow Stare Miasto (Old Town) pet-friendly?

Yes, pets are allowed at this property. There's a fee of PLN 90 per pet, per day. Service animals are exempt from fees.

How much is parking at Mercure Krakow Stare Miasto (Old Town)?

Self parking is available for PLN 120 per day.

What time is check-in at Mercure Krakow Stare Miasto (Old Town)?

Check-in start time: 3:00 PM; Check-in end time: 5:00 AM. Late check-in is available during limited hours.

What time is check-out at Mercure Krakow Stare Miasto (Old Town)?

Check-out is at noon.

Does Mercure Krakow Stare Miasto (Old Town) provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of PLN 100 per vehicle applies.

Where is Mercure Krakow Stare Miasto (Old Town) located?

Located in Kraków City Centre, this eco-certified hotel is within a 15-minute walk of Kraków Barbican, Main Market Square, and St. Mary's Basilica. Cloth Hall and Wawel Castle are also within 1 mi (2 km). Kraków Główny Station is 9 minutes by foot.

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Mercure Krakow Stare Miasto (Old Town) Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 812 out of 993 reviews
Rating 8 - Good. 149 out of 993 reviews
Rating 6 - Okay. 22 out of 993 reviews
Rating 4 - Poor. 5 out of 993 reviews
Rating 2 - Terrible. 5 out of 993 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Scott

Liked: Cleanliness, property conditions & facilities
Great place, great staff
Stayed 1 night in May 2025

10/10 Excellent

Niraj

Liked: Cleanliness, staff & service, property conditions & facilities
Great location (across the railway station and walking distance to old town). Wonderful breakfast buffet
Stayed 2 nights in Apr 2025

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and convenient to the train and bus station as well as the old town.
Stayed 2 nights in Apr 2025

10/10 Excellent

Maya

Liked: Cleanliness, staff & service, property conditions & facilities
Nice convenient to everything hotel. Good service.
Stayed 1 night in Apr 2025

10/10 Excellent

Igor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very convenient location for a transit passenger, next to Krakow Central station and an excellent shopping mall. A walking distance from a historical Old Town.
Stayed 1 night in May 2025

10/10 Excellent

Carol Ann

Liked: Cleanliness, amenities, property conditions & facilities
Really enjoyed our stay. Location is great. Room has plenty of storage, big safe, very clean, comfortable bed. Very quiet, didn’t hear any noise at night. Loved the design of the hotel, lobby. Breakfast does get busy as there are alot of tour groups staying here- go early if possible. Highly recommend.
Stayed 5 nights in May 2025

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Enjoyed the stay

Hotel was brilliant staff very friendly and helpful highly recommended and ideally situated location
Stayed 3 nights in Feb 2025

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location just out in front of the train station! Don't look for a cab, you're already there! Welcome and departure gifts were appreciated.
Stayed 2 nights in May 2025

10/10 Excellent

Yatchen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and location in Krakow as close to airport and old town.
Stayed 3 nights in Feb 2025

10/10 Excellent

Marcin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, amzing and very friendly staff and atmosphere. It's just what is needed to enjoy you stay!
Stayed 3 nights in Feb 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Clean , tidy , close to the old town . Friendly staff.
Stayed 4 nights in Mar 2025

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel

This is the second time I have stayed here and it is a very nice hotel that I can highly recommend to you.
Stayed 1 night in Dec 2024

10/10 Excellent

Skye

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to train station and great breakfast.
Stayed 4 nights in Jun 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay, very convenient for railway station, nice clean room, very comfortable bed, very welcoming receptionist, highly recommended.
Stayed 1 night in Nov 2024

10/10 Excellent

Yovanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upkept well and modern hotel!
Stayed 4 nights in Oct 2024

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were lovely, we had an excellent upgrade, spacious suite.
Stayed 2 nights in Dec 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Always good service!!!!
Stayed 2 nights in Jan 2025

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were always friendly and helpful. Very close to main train station and shopping centre with supermarket. You couldn't get a better location.
Stayed 7 nights in Dec 2024

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would highly recommend and when I come back to Krakow I will stay here. It is ideally located, very comfortable and had a nice feel. If I’m being really, really picky I didn’t like the rectangular toilet seat in the room en suite but that’s the level of any dissatisfaction I had when staying at this hotel !
Stayed 3 nights in Feb 2025

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and brilliant breakfast!
Stayed 4 nights in Nov 2023

10/10 Excellent

Lucy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very welcoming and the staff is great. Location is great with easy access to public transportation. Galleria is across the street too for any shopping needs.
Stayed 1 night in Nov 2024

10/10 Excellent

Lynne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was elite level. Outstanding. If I could bottle the smell inside the hotel I would. It was amazing. The room was very clean. Bed so comfortable. Staff so friendly and cannot do enough for you. We will definitely be going back
Stayed 3 nights in Feb 2025

10/10 Excellent

Wallace

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for 4 nights on our Christmas Market trip. The hotel was very nice and quiet with good size rooms and comfortable beds. Hotel is situated right across from a huge shopping mall and in short walking distance to the main town center square. It was beautifully decorated for Christmas which we really enjoyed. All employees we interacted with were very friendly and spoke English.
Stayed 2 nights in Dec 2024

10/10 Excellent

Kenichi

Liked: Cleanliness, staff & service, property conditions & facilities
Natalia was the best!
Stayed 5 nights in Dec 2024

10/10 Excellent

Sarah Jeanette

Liked: Cleanliness, staff & service, property conditions & facilities
Great location!
Stayed 3 nights in Apr 2024