Located in Kushiro, New Akan Hotel is on a lake. Kyumarumaru Sogen and Mashu Hot Spring are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Lake Akan and Akan Mashu National Park. Akankohan Eco Museum Center and Rikubetsu Space Earth Science Museum are also worth visiting.
You can look forward to a free breakfast buffet, an indoor mineral hot spring (onsen), and a garden at New Akan Hotel. For some rest and relaxation, visit the sauna. Be sure to enjoy breakfast and dinner at the two on-site restaurants. Free in-room WiFi is available to all guests, along with an arcade/game room and laundry facilities.
You'll also find perks like:
Free self parking
Free train station drop-off, hot springs on site, and train station pick-up service
An elevator, 1 meeting room, and multilingual staff
Room features
All 370 rooms offer comforts such as air conditioning and bathrobes, as well as perks like free WiFi and safes.
Other amenities include:
Free toiletries and hair dryers
Refrigerators, coffee/tea makers, and daily housekeeping
Languages
Japanese
Property amenities
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking and transportation
Free self parking on site
Free train station drop-off shuttle
Food and drink
Free buffet breakfast available daily
2 restaurants
Restaurants on site
Felice
Things to do
Arcade/game room
Hot springs
Sauna
Family friendly
Arcade/game room
Laundry facilities
Refrigerator
Snack bar/deli
Conveniences
Elevator
Guest services
24-hour front desk
Daily housekeeping
Laundry facilities
Luggage storage
Multilingual staff
Business services
Meeting room
Outdoors
Garden
Spa
Indoor mineral hot springs (onsen)
Massages
Outdoor mineral hot springs (onsen)
Separate men/women areas in public bath
Yukata (Japanese robe)
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Elevator
Wheelchair-accessible path of travel
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Room amenities
Bedroom
Air conditioning
Bed sheets
Bathroom
Bathrobes
Free toiletries
Hair dryer
Towels
Toothbrush and toothpaste
Entertainment
Flat-screen TV
Food and drink
Coffee/tea maker
Refrigerator
More
Desk
Safe
Slippers
Policies
Check-in
Check-in start time: 3:00 PM; Check-in end time: 8:00 PM
Minimum check-in age: 18
Check-out
Check-out before 10 AM
Special check-in instructions
This property offers transfers from the train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
Access methods
Staffed front desk
Pets
Pets not allowed (service animals are welcome, and are exempt from fees)
Children and extra beds
Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available
Property payment types
Important information
Fees
You'll be asked to pay the following charges at the property:
A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply.
We have included all charges provided to us by the property.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a first aid kit
We should mention
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Property is also known as
Akan Hotel
New Akan
New Akan Hotel
New Akan Hotel Kushiro, Japan - Hokkaido
New Akan Hotel Kushiro
New Akan Kushiro
New Akan Hotel Hotel
New Akan Hotel Kushiro
New Akan Hotel Hotel Kushiro
Frequently asked questions
Is New Akan Hotel pet-friendly?
No, only service animals are welcome at the property.
How much is parking at New Akan Hotel?
Self parking is free at this property.
What time is check-in at New Akan Hotel?
Check-in start time: 3:00 PM; Check-in end time: 8:00 PM. After-hours check-in is not available.
What time is check-out at New Akan Hotel?
Check-out is at 10 AM.
Where is New Akan Hotel located?
Situated on a lake, this hotel is within a 10-minute walk of Akankohan Eco Museum Center and Lake Akan. Akanko Ainu Theater Ikoro and Ainu Kotan are also within 10 minutes.
New Akan Hotel Reviews
Reviews
8.0
Very Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Rating 10 - Excellent. 38 out of 135 reviews" "
10 - Excellent
38
Rating 8 - Good. 62 out of 135 reviews" "
8 - Good
62
Rating 6 - Okay. 25 out of 135 reviews" "
6 - Okay
25
Rating 4 - Poor. 8 out of 135 reviews" "
4 - Poor
8
Rating 2 - Terrible. 2 out of 135 reviews" "
2 - Terrible
2
7.6/10
Cleanliness
8.0/10
Staff & service
8.0/10
Amenities
7.6/10
Property conditions & facilities
8.4/10
Eco-friendliness
Reviews
8/10 Good
Jean-Marc
16 Feb, 2022
Jean-Marc
Stayed 1 night in Feb 2022
6/10 Okay
SHIRO
18 Sep, 2021
Liked: Staff & service, room comfort
Food is good, the roof top bath is terrible.
Everything is good except the roof top bath… that was really disappointing. You should not be deceived by the picture….
Some rooms are a bit dated and wifi was weak. Small bathroom given size of room but beautiful views, nice service and great breakfast and dinner buffet (plenty of choices).
Ranson
Stayed 2 nights in Aug 2021
8/10 Good
Verified traveler
Traveled with group
29 Aug, 2021
Liked: Cleanliness, staff & service, room comfort
Beautiful views, but antiquated facilities
The hotel is conveniently located on the site of Lake Akan, and our room had a stunning view of the lake. However, overall the room was very old-fashioned - we wondered if it had been renovated since the hotel opened - and it has the tiniest bathroom I have ever seen in Japan. It is so tiny that is difficult to use the toilets comfortably, and some visitors may have problems entering the bathroom.
The hotel "upgraded" the toilets by adding a Washlet seat system, but the seat is too big for the old-fashioned toilet bowl and makes the space seem even smaller.
Be careful when using the bathtub, as the bathroom floor flooded easily.
The dinner and breakfast buffets offered a wide variety of good food with a nice view of the lake. It is a pity, however, that the breakfast buffet only offers margarine, especially since Hokkaido is a great producer of butter.
Check-in was fast, efficient and courteously done; staff friendly. Room size is big, bed & toilet clean; the shower curtains however, ave a 'smelly' odour and they were one or two hooks missing and felt 'mouldy'. The decor needs an upgrade overall from the room, lobby to the common areas. Book with a good view of the lake (Lake Akan) and Mt. Oakan. Quite central located in this resort area, and if you drive, easy access to the other lakes like Kussharo and Musho as well as other nice observation points for wonderful views of the lakes and surrounding area. The breakfast and dinner restaurant area is huge and can be busy during peak hours. There is a wide selection of western and local food; they are replenished regularly. The onsen is worth a visit and open almost 24 hours.
Buffet breakfast & dinner were good with lots of variety. The outdoor onsen has excellent view of lake akan. Smelt fishing at lake Akan was excellent and reasonably price compare to other places. Firework was better here compared to other places in Hokkaido. Hot beverages and simple snacks were served during check in.
Pillows very hard.
Hotel is in a run down condition, wallpaper falling off, bathroom inside the room had stains everywhere including on the sink and basin. Towel had stains.
Dinner and breakfast included was buffet style and overall the quality and taste was below average. It seemed like the restaurant could not cope with the influx of customers and food was mostly empty. Felt like it was a war zone. Customers kept having to tell staff that food were empty. No table service, used plates piled as there were insufficient staff to take away used plates. Also we stayed for 2 nights and the buffet food was exactly the same for breakfast and dinner.
On the other hand, the lake view in the Japanese tatami room was excellent, best view for the Snow Festival fireworks. Rooftop pool is nice, women's onsen is spacious and has a sauna. Hotel has a minivan driver service to drive you to the car park