Find all hotels by Independent in Lafayette, NJ

"Amazing staff "

"No gym"

"Great"

"Dirty and food terrible "

"Electronic key almost never worked. I made multiple trips to the front desk for assistance. I noticed other guests having the same issue. When I arrived, there was no one at the front desk. I waited 15 minutes before an agent turned up to check me in. Probably because the sole agent on duty was away from the desk helping other guests who were unable to unlock their room. It is time to replace/upgrade the locks. It is a huge nuisance for guests and staff."

"Couldn’t check in for hours. Manager rude, unreasonable, and dismissive. First floor flooded. It was an absolute circus. Laundry machines broken so no clean sheets/towels. No accommodations made. Didn’t get to check in til 7pm at night. The most unprofessional staff I’ve ever dealt with."

"What a complete and utter lack of customer service and accommodation by this property. First on this booking: Had to extend a friend who was staying Saturday night, Booked this room at 9am and got confirmation. My friend's reservation was to extend with the new one. Front desk locked him out after shift change. They could not find the reservation and deactivated his keys. He returned at 6pm in panic. The front desk manager Ken was accomodating and let him take a brief nap while he sorted out the confusion. Ken also gave him a new room as my friend had issues with the last room. Besides Ken the Front Desk team is rude and curt and ignorant. Had issues Friday and Saturday with another reservation. Family who owns property is great but their 2 staff members Friday morning and Saturday evening are incompetent and nasty."

"The Staff was Awesome! From Hotel to Resturant and Bar ."

"I specifically booked a room with two beds because I was traveling with my daughter and her friend. However, when I got to the hotel, they told me there were none available and that because I booked through a third-party, they didn’t know I needed it too bads."