Search Chalets in Highland Lakes

"I've had such an awful experience with this hotel that I will never again stay at a building with "Fairfield" in the name. I booked this hotel in part because they had a pool, and did not see anything in the app about it only being open seasonally. When we arrived, we found out the pool was closed. We checked out without a half hour or so, but they would not refund our stay. I reached out to the manager, and she refused to refund the night because the hotel was fully booked. (Be that as it may, rooms were still available that night on the app). "

"Clean room"

"Have stayed here many times and it is always perfect! Much nicer and cleaner than upscale hotels I have traveled too. Staff is always the BEST! One of the cleanest hotels I stay at. Love this property!"

"Very good stay. Friendly staff and clean room. We will be back"

"Yea but the room next to us had music blasting all night"

"The room's were excellent, parking felt safe and the staff was very attentive "

"So, I drove out here for my 15 year olds birthday party. We took him to the American Dream mall. I am a Hilton honors member with all my stays being at Hilton. I was not impressed much with this location. That being said I have a breakdown of the good, the bad and the ugly. The good: The location was great, 30 minutes from the mall itself. The breakfast was incredibly impressive, even had a omlet bar, we took advantage of the breakfast each morning. They also have a reception that includes a free drink and snacks, we weren’t around to take advantage of that. The staff is incredibly helpful and friendly. The bad: this hotel says it has a hot tub. It does but it has been closed since 2020, don’t advertise you have a hot tub if you don’t have a working one. I base my stays off stuff like this. The pool is also incredibly booked. Paid parking not included in room stay. Late fee is $25/hr extra even for reward members The ugly: the quality of the hotel was pretty bad to be honest the fridge and freezer didn’t work, we lost some food we bought at the mall because the freezer was broken. 5$3 spring on one of the couch bed was sticking out and exposed. (My children slept in that bed). There was visible mold in the windows in room 273. The drain for the tub wouldn’t drain the water and hair (not ours) was what clogged the drain. Discusting. Overall I’d score this location like a 4.7/10 the only thing that causes this place to stay afloat at is the breakfast."

"The hotel was a lot better than I expected it to be. The room was clean, comfortable and I loved the shower."

"Have stayed at this hotel years ago. Upgrades and amenities are very nice"