"Very comfortable beds!"

"Clean room good service"

"When I walked into our Best Western room in San Juan Capistrano, I was blown away by how modern and clean the room was. Exceptional room for sure! The room was spacious and very clean. The entire property is well-maintained, and the continental breakfast was legit, including a waffle station. About 10 minutes from the Los Rios Historic District, which was a real treat to visit, and only minutes away from other eateries. We accidentally left behind some new purchases from our trip. I called the...

"Very good customer service rooms were very clean"

"For a one-night stay, this property was fine overall, and the staff, especially Mark at the front desk provided excellent customer service. He was professional, understanding, and did his best to explain the situation. That being said, Expedia or Best Western seriously need to correct the room photos being advertised for the standard rooms because they are extremely misleading. The photos shown for the standard room clearly depict a suite-style setup with a separate living area and sofa bed,...

"Breakfast was ok. "

"This hotel has some of the best staff we have ever come across, super friendly and helpful and everyone knew their job well which isn't always the case. The breakfast was nice. The property was clean throughout and well maintained. The rooms need some money spent on them to work through the cosmetic problems but are of a really good size, the aircon was great and the mattresses were better than most Hiltons I have stayed at. At the price point it's a great little place to stay for a couple...

"Everyone was a tentative. We felt really good about staying there."