"The front desk wasn’t informative or friendly at check in. I had to ask questions about simple things that should’ve been said like room number, location of elevators how parking works. I had to ask the questions about parking, how it works and than added it for an additional fee."

"I don’t usually give reviews. But, after Amir charged me for a room that wasn’t even mine. Even after I explained 3 times that the person with the same last name was my sister. He still gave me a wrong room. Then I came to front desk to get send to the right room with lake view. They told me I didn’t reserved lake view. I had to show proof. I understand mistakes happens. But this little mistake can ruin someone’s weekend. Specifically if they hold $491 dollars on your credit card just because...