4/10 Poor
Renee P.
6 Jan, 2024
Horrible Experience!!! Beware!!
We arrived at 11pm at night to a full lobby which was weird. Come to find out our rooms were not ready. Its 11pm!! They gave us a room at Mandalay Bay, which was nice, but I had 2 queens for my grown boys in the original booking. The hallway smelled like marijuana really bad. Our trip was short and very busy. We didn’t know if we were staying or leaving. Then I didn’t want to move because it was such a pain!! As my family was in an escape room I get call that I have until 6 to move to Delano. I try to call back and nobody answers. I panick and an hour later I get a hold of someone. The VRBO was no help and was incredibly slow to respond with tons of excuses. Mandalay Bay staff was very nice to us. This just was such a cluster and put a huge damper on our trip. I have a ton more to say, but I will it at that.
Renee P.
Stayed 4 nights in Jan 2024