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"Very clean and very attentive staff. Breakfast is fresh and tasty "

"Ioana is the best! The breakfast is good!!!"

"What a fantastic hotel in a great location, within walking distance of Chania Harbour, The Old Town, Shops, Restraunts & the Market too! Our room on the top floor was immaculately clean, thoughtfully laid out, had a comfortable bed, large Shower room, balcony & Superb Sun Lounge area to boot! The cleaning staff did a fabulous job of ensuring everything was clean & the room was made up each day, whilst the kitchen staff laid out a wonderful, great value, buffet style, breakfast each morning. The Reception Staff were helpful & friendly & ensured we had everything we needed during our stay. Samantha in particular went out of her way to recommend places to eat, which really helped us to choose from dozens of Cafes, Restaurants & eateries to enjoy Chania's culinary delights! We really couldn't have chosen a better hotel, thank you everyone at Morum City Hotel for making our stay so wonderful & memorable! 5*s!! "

"It was great , such a lovely resort experience"

"The staff is so nice! If you’re traveling with kids this hotel is perfect. They offer child care services for a very reasonable fee. The only downside for me is the gym was outdoor and way too small, but I’d still come back to this hotel. The rooms are cozy and spacious. We enjoyed so much our stay here."

"Fantastic included breakfast. Like, really good. The orange juice, sheeps milk yogurt and cheese, fruit, eggs cooked in olive oil. So good. Helpful, friendly staff, great seaside views. Nice showers and beds. Quiet. Calming. Fantastic walkable location."

"Good "

"Staff were beyond helpful and nice. Beautiful hotel for those looking for a luxury feel and top location "

"We had a good stay overall, with a few things worth noting. The staff were excellent. Petros handled a leak in our room brilliantly and upgraded us to a suite while it was fixed. The bar staff were also very attentive and friendly. The main downside was the spa setup. For a hotel marketed as a 5* hotel and spa, it was disappointing that all facilities come at an extra cost. The sauna and jacuzzi require a private booking (30 minutes, €25–30 per person). The jacuzzi was also only lukewarm and only seemed to heat up towards the end, which goes very quickly. It was also a shame the indoor spa pool was closed. I understand this is no longer advertised, but it would have made a big difference, especially in bad weather. That said, the massages were excellent and worth the €50–60 per person. The hotel is a mix of old and new. The older side shows wear, with stains on couches and cushions, but the beds were comfortable and housekeeping was great. The suite was lovely. I would recommend paying extra for newer rooms in the spa building. Breakfast had nice touches like local honey, also given as a check-out gift, but vegetarian options were limited. Indoor seating can be tight in colder months. Overall, great service but not quite a 5* spa experience."