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"The overall property was ok. Room was way smaller than what is presented online. The shower head in the bathroom was broke, sheets had cigarette burns in them, our window was open and tied with rope so it did not close all the way. The hallways smelled like ashtrays, and the noise from both outside and inside was absolutely insane. The neighbors didn’t stop playing music until 830am and then the guest from across the hall was so loud on the phone you would have thought she was in the room with...

"I wouldn’t stay here again. Hallways smelled like cigarette smoke. Lobby was nice but my room looks old and out dated. There were holes patched in wall over the wall paper. Stains on the ceiling. Floor boards peeling up. I felt totally uncomfortable staying there so I ended up leaving after I returned from my event. There was no way I was sleeping there."

"The bed had stains on it."

"This is my second stay at The Wallace and the property always exceeds expectations. Staff is friendly and helpful and the rooms are the cleanest that I’ve ever stayed in. A great experience!"

"Very clean and comfortable. The room a bit tiny but very very nice. The food was amazing as well. And the location is the best. 100% recommended."

"They took $6,000 in error form my bank card, made no apology and have been awful about refunding it and two weeks later I am still waiting -"

"Great location and vobe"

"If you want to live in NY and explore NYC with the median budget. This is your accommodation. They have a parking place comes with a charge/day. And the staff is really friendly."

"Room was always clean and staff was helpful."

"Habitación con camas dobles era camas 3/4. Muy chicas para hombres de 1.80 mts. Fui con mi hijo , compartimos habitación. Cuarto bien , camas muy chicas."

"Had a great stay at the Melrose. Cute and secluded, but close to everything. The room was lovely, clean, and everything worked. When I called the front desk for assistance, they were on it promptly and made sure to communicate if they might take a little longer. Will be staying there again!!!"

"Room was clean, staff was pleasant, parking was easy. And the stay was overall a 10 out of 10! We didn’t get up early enough for breakfast since we went to a concert the night before, so that’s the only thing we didn’t get to experience. But besides that, I absolutely loved the room. Very spacious and although the hotel was packed, it was still very chill and quiet."

"My stay at this hotel was absolutely excellent from beginning to end. The property was clean, comfortable, and welcoming, and the staff made me feel valued throughout my visit. I especially want to recognize Eddie at the front desk. He was outstanding—friendly, professional, and genuinely committed to providing exceptional customer service. From the moment I checked in, Eddie went above and beyond to make sure everything was perfect and that I had everything I needed. His positive attitude and...

"My husband and I stayed here for 2 nights while visiting New York for a concert and I can definitely say this hotel was top tier! The property was extremely clean, the staff were phenomenal especially Carlos at the front desk, upon arrival he gave us complimentary early check-in, he thoroughly explained everything and was extremely professional and pleasant. All of the staff that we came in contact with were of the staff were pleasant and willing to assist . The hotel is a diamond in the ruff as...

"The hotel is modern and comfortable. The rooms were mostly quite from outside noise. The King Deluxe is pretty ideal for 1-2 people. The shower is a good size. The outdoor space and 2nd floor lounge are relaxing options outside of your immediate hotel room. I would definitely stay here again."

"Great"

"Good"

"We liked everything. But there was no Bonvoy lounge in this hotel"

"Very clean hotel, liked the $10 coupon per day per person to the bakery in the lobby. Staff very friendly. The room was small, but that’s what you expect in NYC."

"Best decision I made to book this hotel. Convenient, very safe, restaurant is great and most importantly, staffing is extremely amazing and very caring about your stay and your needs. I strongly recommend Voco Fiorello - LaGuardia Airport by IHG you will not regret it. Lastly, when the Manager calls you after your stay to make sure if everything went well with your stay l, that’s an absolute 5 Star service and product."