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"Very great hotel"

"A lovely hotel with exceptional service - the staff were extremely helpful with restaurant recommendations and taxis. "

"Great historical hotel , amazing service , large rooms, excellent location "

"Excellent, very friendly staff. Lovely atmosphere, breakfast excellent."

"What a wonderful hotel! The staff were all excellent and helpful. Our room was beautiful and the closet was huge. Very walkable to the historic areas and restaurants. "

"I absolutely cannot say enough about Monia and Gabriele. They went to great lengths to help me with a medical matter I was having. Such amazing generosity and great service. Hotel was absolutely superb! Great location, amazing breakfast … you really must try this hotel!!! "

"The staff and property are five star. The breakfast buffet is exceptional. The spa and pool area are beautiful. Frankie at the front desk was very informative on activities to do in the area. This is the only property to stay at when visiting Cinque Terra. You want to stay in Levanto which has many shops, restaurants and beach compared to the Cinque Terra cities which are overcrowded. Many thanks to the general manager and his staff. "

"I stayed here courtesy of Expedia when a booking cancelled. It was great"

"We really enjoyed our stay at the excelsior palace. Beautiful hotel. Staff were so friendly and helpful and always on hand. We arrived and were showed to our rooms with a gift waiting for us on arrival. Breakfast was great aswell. I wouldn’t say the rooms were soundproof. We could hear our neighbour on the phone and the people above but thankfully I already were ear plugs at night. The only thing I would suggest changing would be the paper cups in the room with the kettle. For a 5 star hotel I would really expect ceramic mugs. we would definitely reccomend staying here and would stay again. "