"The hotel and grounds are wonderful, particularly in high summer when the gardens and floral scents from the herbs are wonderful. The location is peaceful and calming and the old Abbey grounds give an aura of protection given a high boundary stone wall surrounding the site. The architecture both old and new fit well together and the quality of finish is very high. The complementary coffee or tea on arrival is a nice touch and the glass water bottles to reduce plastic waste is a nice touch that promotes wellness. The lady at reception was most helpful to my mother. The only negative is the arrival sequence is complex involving finding a side gate, using a video buzzer and trying to read an LCD screen - impossible in bright sunlight. Eventually the gates open so you rush to get back in the car to await a golf cart's arrival to help you with your bags to transit to the hotel that is quite some distance from the side gate. Also the side gate appears to be the only way in and out for hotel guests, as the main arrival from the town is via the museum ticket office - this makes a short walk from the hotel into the local town impossible without museum staff interaction. As my mother had a mobility scooter this was not ideal as the ticket office wasn't access friendly for easy passage in and out after hours. Also the Abbey and buildings can be accessed in most part but there are steps and ramps that would make a disabled visitor have to take an alternative route if at all."
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