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"Great hotel. Nice breakfast (good jam selection). Close to botanical gardens and downtown Northampton. We would definitely stay here again "

"When I made the reservation, I chose a hotel that was pet friendly; this was why I chose this hotel. When I checked out, as I was literally walking out the door, the morning front desk agent informed me there will be a $75 pet charge. The morning desk agent told me that the check in agent the previous day should have informed me of the pet charge, but that agent did not. No other staff member at the hotel informed me that there was a pet charge at check in. The desk agent at check out told me this policy is listed on their web site. I told her I didn't reserve the room on the web site to know of this charge because I made the reservation through Expedia. Therefore, I am protesting the $75 charge with Expedia and with the management staff at the hotel. "

"Clean room"

"Great room, couch is super uncomfortable. Overall will book again "

"Room was spacious and clean. The employees at the front desk were always so nice and willing to help. "

"Floor was not vacuumed and the sheets smelled musty but otherwise fine. "

"Room and building upgraded and pretty but my headboard had telling handprints that was pretty gross to then go and sleep in the bed; had to wash off with washcloth vs heading down for new room; shower also had hairs on floor."

"Clean, comfortable, friendly staff"

"Game area had no heat "