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"I had a very disappointing experience with this hotel’s customer service. I had an issue with my account, and the front desk kept avoiding responsibility, saying they couldn’t adjust the charge until another department reviewed the ticket. There is no direct customer service phone number — everything is handled through SMS and email, which made resolving the issue incredibly frustrating. Communication was slow and unhelpful. Honestly, this was the worst customer service experience I’ve ever had at a hotel."

"Room was very clean, staff were friendly."

"There was maintenance being performed on casino electrical system so the bars and all but one restaurant were closed for business 45 minutes wait to be seated for dinner Also Alder hotel charged additional 25 dollars per night to use casino, which was not explained when reservation were made "

"Horrible- "

"Nice restaurant brewery and art center. Staff was very helpful and room was a delight."

"It’s outdated. New owners aren’t upgrading the facility, Evening entertainment is boring. The place was exciting when Doc was in charge of the activities. He kept it fun."

"It was great stay! great Continental breakfast"

"Dilapidated exterior, passable but funky interior, seemed like low income apartment situation that i had to pay high price for. Evening it turned full party mode in parking lot and adjoining rooms. Walls are thin. Luckily people quieted down at some point and my kid and I got decent sleep…but it didn’t feel safe or standard for an expensive motel."

"Was only here for a night, but the front desk people and the general staff around in the morning were super friendly and helpful. This will definitely be my new go to when I’m traveling to the area, which is often. One critique is I wish they had nice big visible cameras on every angle of the exterior to monitor to the parking lot."