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El Polo Hotel & Suites

4.0 star property
Hotel with free parking, steps from United States of America Embassy Lima

Choose dates to view prices

Photo gallery for El Polo Hotel & Suites

Daily buffet breakfast (USD 14 per person)
Front of property
Grand Suite | Premium bedding, down comforters, minibar, in-room safe
Private kitchen
Deluxe Suite, 2 Double Beds | Premium bedding, down comforters, minibar, in-room safe
El Polo Apart Hotel & Suites in Lima's upscale Surco district offers a peaceful garden retreat and international dining at Polo Bistro. Enjoy complimentary self-parking, WiFi, and bar service. Visitors consistently praise the quality of staff attention.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Breakfast available
  • 24/7 front desk
  • Housekeeping
  • Room service
  • Laundry

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Premium Room

Premium Room | Premium bedding, down comforters, minibar, in-room safe

Premium Room

9.0 out of 10
Wonderful
(10 reviews)

Highlights

Soundproofed
Air conditioning
Refrigerator
LED TV
Day bed
Premium bedding
Down duvet
Private bathroom
  • 25 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Suite, 2 Double Beds

Premium bedding, down comforters, minibar, in-room safe

Deluxe Suite, 2 Double Beds

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Private hot tub
Air conditioning
Kitchen
Refrigerator
LED TV
Day bed
Premium bedding
  • 55 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Senior Suite, 1 Queen Bed

Senior Suite, 1 Queen Bed | Premium bedding, down comforters, minibar, in-room safe

Senior Suite, 1 Queen Bed

Highlights

Soundproofed
Air conditioning
Kitchen
Refrigerator
LED TV
Day bed
Premium bedding
Down duvet
  • 40 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Suite, 1 King Bed

Premium bedding, down comforters, minibar, in-room safe

Deluxe Suite, 1 King Bed

7.0 out of 10
Good
(2 reviews)

Highlights

Soundproofed
Private hot tub
Air conditioning
Kitchen
Refrigerator
LED TV
Day bed
Premium bedding
  • 55 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Senior Suite, 2 Double Beds

Premium bedding, down comforters, minibar, in-room safe

Senior Suite, 2 Double Beds

Highlights

Balcony
Soundproofed
Air conditioning
Kitchen
LED TV
Day bed
Premium bedding
Down duvet
  • 40 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Grand Suite

Grand Suite | Living area | 32-inch LED TV with cable channels, TV

Grand Suite

Highlights

Soundproofed
Individually decorated
Private hot tub
Air conditioning
Kitchen
Refrigerator
LED TV
Day bed
  • 24 sq m
  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Map
Av. La Encalada #1515, Monterrico, Santiago de Surco, Lima, 33

Getting around

  • San Juan Station - 9 min drive
  • Presbítero Maestro Station - 12 min drive
  • Jorge Chávez Intl. Airport (LIM) - 41 min drive

Restaurants

  • ‪Starbucks - ‬3 min walk
  • ‪Mercado 28 - ‬3 min walk
  • ‪Isolina Taberna Peruana - ‬4 min walk
  • ‪McDonald's - ‬2 min walk
  • ‪Osaka - ‬3 min walk

About this property

El Polo Hotel & Suites

Upscale hotel near United States of America Embassy Lima
Located close to San Pablo Clinic and Clínica Internacional, Sede Surco, El Polo Hotel & Suites provides a garden, dry cleaning/laundry services, and a bar. The on-site international cuisine restaurant, Polo Bistro, serves breakfast. In addition to conference space, guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • Free self parking
  • Limo/town car service, buffet breakfast (surcharge), and babysitting (surcharge)
  • An elevator, multilingual staff, and concierge services
Room features
All 60 rooms offer comforts such as premium bedding and air conditioning, in addition to perks like free WiFi and safes.
More conveniences in all rooms include:
  • Down comforters and day beds
  • Bidets, free toiletries, and hair dryers
  • 32-inch LED TVs with cable channels
  • Daily housekeeping, desks, and phones

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: USD 14 for adults and USD 14 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Polo Bistro

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service

Business services

  • 2 meeting rooms
  • 700 square feet of conference space
  • Computer station

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 2 buildings
  • 7 floors
  • Banquet hall
  • Built in 1998
  • Smoking not allowed

Room amenities

Bedroom

  • Day bed
  • Down comforter
  • Premium bedding

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 32-inch LED TV with cable channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 11:00 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be asked to pay the following charges at the property: Peru value-added tax (18%). Nonresident travelers who present a valid passport and tourist visa/immigration card may be exempt from value-added tax (18%).

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 14 for adults and USD 14 for children
  • Airport shuttle fee: USD 45 per person (one-way)
  • Airport shuttle fee per child: USD 45 (one-way)
  • Late check-out is available for a fee (subject to availability)
  • Facilities fee: USD 10 per person, per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number 20333712505

We should mention

Children under 18 are generally not allowed to stay at properties in Peru without a parent, legal guardian or duly authorized responsible person. Accompanying adults may be asked for both their and the child's ID as well as any duly notarized supporting documentation. Visitors who plan to travel with children should consult with a Peruvian consulate office prior to travel for further guidance.
According to Peruvian law, cash is not accepted for payments over PEN 2,000 or USD 500. Payments greater than these amounts must be settled by credit card or other methods approved by the property and local law; payments cannot be split between currencies
This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

El Polo Apart Hotel Surco
El Polo Apart Surco
El Polo Apart Hotel And Suites
El Polo Apart Hotel Lima
El Polo Apart Hotel
El Polo Apart
El Polo Apart Hotel Suites
El Polo Apart & Suites
El Polo Apart Hotel Suites
El Polo Apart Hotel & Suites Hotel
El Polo Apart Hotel & Suites Santiago de Surco
El Polo Apart Hotel & Suites Hotel Santiago de Surco

Frequently asked questions

Is El Polo Hotel & Suites pet-friendly?

No, pets are not allowed at this property.

How much is parking at El Polo Hotel & Suites?

Self parking is free at this property.

What time is check-in at El Polo Hotel & Suites?

Check-in start time: 2:00 PM; Check-in end time: 11:00 PM.

What time is check-out at El Polo Hotel & Suites?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does El Polo Hotel & Suites provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 45 per person applies.

Where is El Polo Hotel & Suites located?

Situated in Santiago de Surco, this hotel is within a 5-minute walk of United States of America Embassy Lima and San Pablo Clinic. Clínica Internacional, Sede Surco and Jockey Exhibition Center are also within 2 mi (3 km).

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El Polo Hotel & Suites Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 46 out of 90 reviews
Rating 8 - Good. 24 out of 90 reviews
Rating 6 - Okay. 14 out of 90 reviews
Rating 4 - Poor. 2 out of 90 reviews
Rating 2 - Terrible. 4 out of 90 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean, the staff was helpful and attentive, the room was clean and perfect
Stayed 1 night in Aug 2025

10/10 Excellent

Omar

Liked: Cleanliness, staff & service
Excellent service and rooms
Stayed 4 nights in Sep 2022

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, wonderful staff. In a beautiful location, everything right there, anything you need. Would definitely recommend and stay again.
Stayed 3 nights in Mar 2024

10/10 Excellent

Rudiney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good but much expensive
Stayed 1 night in Nov 2024

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Staff & service
Staff nota Very friendly, noisy maintenance. Full of bugging procedures.
Stayed 2 nights in Sep 2024

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort

Dirtiest hotel ever

Dirtiest hotel ever.
Stayed 2 nights in Feb 2025

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great ! Staff and service wonderful 👍
Stayed 3 nights in Jan 2025

10/10 Excellent

KENNETH MARTINEZ

Liked: Cleanliness, staff & service, property conditions & facilities
Great location,
Stayed 2 nights in Jul 2024

10/10 Excellent

Caius

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the El Polo new mall. Great location for that area. Far from Larcomar and Miraflores but a nice area with new shopping.
Stayed 7 nights in Sep 2023

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
What a nice surprise to find this hotel. Clean, great staff and good price.
Stayed 1 night in May 2023

10/10 Excellent

Jean-Pierre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is fantastic, I felt safe it was very clean. The staff was phenomenal. I highly recommend staying at this hotel.
Stayed 11 nights in Feb 2023

10/10 Excellent

Gladys

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Grear location!

Best place to Stay if you have an early appointment at the American Embassy! Location at it best, several restaurants, an open shopping center, Medical center, Banks, Pharmacy, Cinema theater, etc. Clean, confortable, big suites, great restaurant and awesome Front Desk!
Stayed 1 night in Dec 2022

10/10 Excellent

FRANCISCO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Atención del personal
Stayed 2 nights in Sep 2022

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms are very comfortable, private and , near good restaurants, boutiques pharmacies, and everything you could need. I recommend this Hotel
Stayed 3 nights in Apr 2022

10/10 Excellent

CONRAD

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice hotel this hotel could be anywhere in a major city in the world and it would atill be excellent
Stayed 8 nights in Mar 2022

10/10 Excellent

maria

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente servicio
Stayed 1 night in Mar 2022

10/10 Excellent

Luis Falen

Liked: Cleanliness, staff & service, property conditions & facilities
Limpios y acogedores
Stayed 1 night in Feb 2022

10/10 Excellent

MARIA FERNANDA REYES

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente instalaciones
Stayed 3 nights in Feb 2022

8/10 Good

carolina

Liked: Cleanliness, staff & service, property conditions & facilities
Muy bien
Stayed 1 night in Dec 2021

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best hotel I have stayed in Lima.
Stayed 4 nights in Dec 2021

8/10 Good

Luis

Tipo de Servicio

Servicio Regular
Stayed 1 night in Aug 2020

8/10 Good

Luis

Liked: Cleanliness, property conditions & facilities, room comfort

Problema con servicio de Internet

Buena atención solo lamentable el servicio de internet presentó problemas casi todo el día
Stayed 2 nights in Aug 2020

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort

ood hotel under conditions

Stayed here at the peak of the pandemic because of the location. Very clean. Hotel was short staffed and understood on delayed times. Vreakfast took more than 2 hrs and necer received it. Even though we paid and no refund was given.
Stayed 1 night in Apr 2020

2/10 Terrible

Marco

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
NUNCA UTILICE ESTA RESERVACION POR EL COVID-19 Y HOTELS.COM NUNCA ME REALIZO LA DEVOLUCION DEL PAGO REALIZADO....MUY MAL SERVICO DE HOTELS.COM
Stayed 2 nights in Mar 2020

8/10 Good

Christopher

Liked: Cleanliness, property conditions & facilities, room comfort

Good hotel

It was good but the desk refused to give us a receipt for the vat tax. Other than that a beautiful hotel.
Stayed 1 night in Jan 2020