"Check-in was efficient room was on top floor within the roof, access from lift to room can be awkward as there are multiple steps. Room with single bed, mattress was bit soft but okay ensuite was good size shower was okay. Breakfast menu n food was good.. service was unclear whether it was self buffet or table service. Had to wait over 15mins before asked for Tea or coffee. Staff need better training."

"Been many times before when it was a best western so we missed the little things ie tissues in the bathroom complimentary toiletries and biscuit There was only enough coffee or tea for three cups and there was two of us "