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"The most I dislike about this hotel are the deposit policy, and also it’s very inconvenient for you to get back the room. It’s super long hallway. Usually other 5 stars hotel they will return your deposit money right way once I check out the room. But this hotel, it takes while. I have to called in and asked. It’s not make sense at all. Once the guest leave the hotel , they should not hold the deposit money. "

"The staff are awesome! All were very courteous and thoughtful, they helped to push our luggages whenever we bumped into one. Special thanks to Ms Maggie 王淑霞 from room upkeep. I was very busy working in the room so I had no time to make up room. When I left my room, she will take the initiative to come up to me to book a time to change dirty cups and provide new bottles of water. So thoughtful! We had a wonderful stay. "

"Clean convenient location. Short walk to West Lake. Easy access to shopping district and restaurants. "

"Booked for my parents and they liked it, stuff are very professional and friendly "

"Excellent: Service. Room. Food. Zoe Su. And Nora. And restaurant manager Kevin zhuang. Excellent all around. We will visit often. Best Marriott we’ve been to. Thank you!!! "

"The westlake view of the nine floor room was amazing. "

"Convenient location and easy to walk around."

"Comfortable and large room. But take note there is a charge for use of disposable amenities like toothbrush and even hand soap (apparently a city council initiative). Nice view and location."

"Very nice staff."