"Unacceptable Hotel Conditions – Request for a Full Refund I have been booking through Expedia for over 10 years because I have always trusted your platform. Unfortunately, this has been the worst travel experience I have ever had. The hotel is an absolute disgrace and should not be listed on Expedia. Our first room was dirty, had no air conditioning, and was completely unacceptable. The receptionist showed no concern and made no effort to help. After a lengthy discussion, we were moved to...

"Location is very convenient, since the hostel is in front of the central station, and walking distance to a street full of terraces and shops. The hostel staff was kind and helpful. The room was ok, but the bathroom had a mild bad smell, and in the morning there was a moth there. The shower’s water pressure is very low, and at some point the water just stopped running, I had to wait a couple of minutes before it started running again. It was noisy outside the room in the morning, I guess...