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"Absolutely nothing wrong with the Hotel. Brilliant . 5 Star. Unfortunately, Hotels. Com only charged for one person to have breakfast during our stay, so as soon as we arrived i had to pay a further £42 for my wife's 3 breakdasts. I alco had already paid About £45 in taxes and Fees to Hotels.Com, which i would have not incurred if i had booked directly with the hotel. So lesson learnt. About £90 out of pocket due to Hotels.com more than required. However as i said the Hotel was terrific . "

"Perfectly located for shopping and eating out. The staff were really helpful and polite. Room was lovely and clean and the selection of complimentary tea and coffee was great. Breakfast was perfect with. Plenty to choose from. "

"Great hotel & excellent value. Huge room (bathroom not so much so & needed decorating but v small issue), great facilities incl health club & breakfast was excellent in penthouse restaurant"

"Very clean pleasant staff. "

"Everything was amazing staff friendly, atmosphere was phenomenal. Ee did two toyrs abd Elliot was great, shame we didnt meet a ghost. The only small thing was, the coffee could have been hotter at breakfast"

"Everything was excellent! All of the staff were extremely helpful, pleasant and attentive. We used the bar, restaurant, reception, and spa. We stayed in two rooms both were very nice rooms and very clean and comfortable. The bar was very cosy with a fabulous log fire and the service was excellent. The food was very good in the bar and the restaurant. The pool and facilities were very clean and warm. All in all a wonderful stay. Will definitely recommend and return. "

"All the staff were very responsive and helpful.i had lost my phone charger and they went out of the way to try to find it and to charge my phone up for me."

"Lovely accommodation, really clean and well set up. We had a fantastic stay. Great customer service from start to finish- so friendly and helpful. Many thanks "

"I do not like the quality of the food .staff are very good.The room is clean and meets my needs. Thank you."