"Dear Sir or Madam,
Honestly, I come to this hotel several times because it is conveniently located near the Sesto San Giovanni Municipality. However, during my stays, I have repeatedly experienced maintenance and service issues.
On a previous visit, there was a problem with the air conditioning, and another time the window would not close properly all night. During my most recent stay, the shower in the bathroom did not work at all.
What made the situation more frustrating was the lack of support from the reception staff. There always seems to be only one person at reception, and they often appear stressed and unresponsive. In addition, there seems to be only one maintenance person available, and they are very difficult to find when needed.
I hope you will take this feedback seriously and improve both the maintenance service and customer support, because the hotel’s location is very convenient and I would prefer to continue staying there in the future.
Kind regards
Hussein Mostafa"