"While I was in the middle of showering there was the beginning of an electrical fire with the bathroom light. I immediately turned off the shower turned off the light and attempted to reach the front desk. After several unsuccessful attempts to reach the front desk I then called every other available option on the room phone trying to get someone to respond. No one in any department answered, so I was forced to go down to the lobby to get help with soap still in my hair and a towel on my head...
"Hotel was great, we had a fantastic view of Hogwarts Castle from our room. There was a free shuttle to the Universal but most days we walked as it was quicker as only a few minutes walk. The Metro station is about 10minute walk down the hill, there is a free Universal shuttle that takes you from the Metro station back to Universal during opening hours. Would highly recommend, and would definitely stay here next time we visit Universal."
"The room wasn’t anything spectacular. Was a bit on the smaller side. The AC didn’t work in our room and the staffs solution was 2 box fans. When asking for updates about the AC the staff stopped replying. They replied twice. I informed them and they replied saying they were letting the hotel engineer know the second time they just gave me the run around. And when I asked again they basically left me on read. Overall it was an expensive stay that was not worth the money."
"The room was very clean, very well air conditioned! The staff was very helpful in helping me to upgrade my room, aside from the great customer service they were very friendly as well! Overall we enjoyed our stay!"
"Stayed during the 4th of July weekend. The night staff was great. The morning front desk crew were slightly rude as was the restaurants host. Nothing too egregious, they were more than likely overwhelmed from the holiday weekend. Property is nice, hotel is very quiet, a little dim in the hallways but otherwise very pleasant."
"Great location, just a 7 min walk to the pier. Hotel was clean, staff were helpful, gym was great and beds were comfy! We’d happily return and recommend."
أقل سعر عُثر عليه في الليلة الواحدة خلال آخر 24 ساعة بناءً على سعر إقامة ليلة واحدة لشخصين بالغين. الأسعار ومدى التوفر عرضة للتغيير. قد تسري شروط إضافية.
تغيُّر خططكاحجز في فنادق توفر إلغاء مجانيًا
كن دقيقًاابحث فيما يقرب من مليون منشأة فندقية حول العالم
