"I specifically booked a room here because it said that there were laundry facilities for use. We had been on the road for a week and needed our clothes washed right away. When we arrived, we were told that we were not able to use the facilities ourselves and that they have a service that charges 20 euros to wash and fold. We were told that the laundry facilities were being used and therefore, not available, so we dropped off our laundry to the night clerk. We specifically told him that the items in the white bags do not have to be folded (I don't like my under garments handled by others). On the way out, we told the morning clerk the same thing...do not fold the items in the white bags. I even pulled up Google translate to make sure she understood. When we arrived back at the hotel, we picked up our laundry and none of it was folded and some of the items were still damp. We went downstairs and asked them to dry it again (which took two hours and two visits to the front desk). It was finally dropped off and none of it folded.
When we checked out, there were three 20 euro charges. We immediately told the clerk that we only had one load of clothing and he was able to remove the other two charges. Needless to say, we will not be staying here again nor will we recommend staying here.
I suggest you change the wording on your site to say, "laundry services available." Other hotels specify this."
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