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"Amazing staff and perfect location "

"Excellent staff, friendly and helpful, clan rooms, lovely breakfast, good location. "

"I was an amazing hotel in a great location. The hotel staff was amazing. They made great recommendations for food. "

"After coming to Lugano many times a year for more than 15 years, I discovered what is the best place to stay. Where do I start? The Havana Deck Cigar4 Lounge overlooking the Lake or the Japanese Restaurant? The room was spotless with Personal AC, Japanese bidet in the toilet, out-of-this-world water pressure, breathtaking views, your own balcony with lounge chairs overlooking the lake, super comfy mattress and pillows. and last but not least the hotel cat Aki, which means Autumn in Japanese!"

"Great hotel SPA staff were very friendly, food and drink very expensive, "

"Lovely big room"

"The hospitality is very attentin"

"Amazing breakfast included. Great location to center square"

"Staff fantastic! Clean and beautiful rooms! Our view was fantastic!! Staff arranged transport from hotel back to train station. Highly recommended!"