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"The hotel has a great location and overall offers a pleasant stay. However, the non-refundable cancellation policy is quite restrictive. Additionally, while some staff members are warm and friendly, others could be more welcoming and approachable, as their lack of hospitality and warmth was noticeable at times."

"I had an exceptional experience at the hotel. The staff were very friendly and helpful. Especially the reception staff. The house keeping lady was so nice. I was totally amazed. Definitely will return and of course happy to recommend others. "

"Negatives: Housekeeping entered the room when we had the 'do not disturb' sign on the door. They also knocked the door on the last day at 11.15am and said we should've already left but we had arranged for a late checkout. We were only there for 4 nights so to have this happen on 2 occasions wasn't great. The reception staff didn't always greet/acknowledge the guests as they passed. The teabags are awful, bring your own! Breakfast was the same every morning. It would've been nice to mix it up a bit. Positives: One of the reception staff was excellent when we were checking in (Colin). He was extremely helpful and friendly, even when we requested to change rooms. The room was lovely and clean. Surprisingly very little noise from the planes and it was interesting to watch them and the nearby Dart from our window. We would definitely stay again. The rooms were good, breakfast is included. Parking is extra (£12 per day). It was very central for all the things we wanted to do and see."

"Visited this hotel 10 years ago. Was so fresh back then and clean. Now real bad. Property needs full overhaul. Bath overflow was disgusting. Black hair like material sticking out. Windows dirty and surrounds cracked. Very disappointed"

"Easy parking, good clean room, pleasant helpful stuff and very good food. "

"Good selection for breakfast, great friendly staff"

"Ok"

"We found the entire hotel clean and very well presented. Staff were helpful, parking is very convenient "

"The only downside of my stay was that I have asked for a wake up call as I had an early flight in the morning and wanted to make sure that I would definitely be up but that call never came. Was very disappointed, otherwise it was a lovely and convenient place stay when travelling from Luton Airport. "