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Sofitel Shahd Al Madinah

5.0 star property
Luxury hotel with 2 restaurants and a health club

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Photo gallery for Sofitel Shahd Al Madinah

Exterior
Reception
Suite, 1 King Bed (Imperial - Harram Partial View) | 1 bedroom, premium bedding, free minibar, in-room safe
Presidential Suite, 1 King Bed | 1 bedroom, premium bedding, free minibar, in-room safe
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Parking available
  • Gym
  • 24/7 front desk
  • Air conditioning
  • Room service
The current price is AED 583
AED 703 total
includes taxes & fees
19 Aug - 20 Aug

Room options

Available filters for rooms
Showing 17 of 17 rooms

View all photos for Superior Room, 1 King Bed (Partial Haram Plaza view)

1 bedroom, premium bedding, free minibar, in-room safe

Superior Room, 1 King Bed (Partial Haram Plaza view)

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
Free minibar items
TV
Premium bedding
Separate bedroom
Bidet
  • 31 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed

1 bedroom, premium bedding, free minibar, in-room safe

Presidential Suite, 1 King Bed

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
Free minibar items
TV
Premium bedding
Separate bedroom
Hair dryer
  • 120 sq m
  • 3 bedrooms
  • City view
  • Sleeps 8
  • 1 King Bed

View all photos for Presidential Suite, 3 Bedrooms (Haram Plaza View)

1 bedroom, premium bedding, free minibar, in-room safe

Presidential Suite, 3 Bedrooms (Haram Plaza View)

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
Free minibar items
TV
Premium bedding
Separate bedroom
Hair dryer
  • 120 sq m
  • 3 bedrooms
  • City view
  • Sleeps 8
  • 2 King Beds

View all photos for Suite, 1 Twin Bed (Prestige)

1 bedroom, premium bedding, free minibar, in-room safe

Suite, 1 Twin Bed (Prestige)

7.4 out of 10
Good
(3 reviews)

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
Free minibar items
TV
Sofa bed
Premium bedding
Separate bedroom
  • 42 sq m
  • 1 bedroom
  • City view
  • Sleeps 6
  • 1 Twin Bed

View all photos for Suite, 1 King Bed (Prestige)

1 bedroom, premium bedding, free minibar, in-room safe

Suite, 1 King Bed (Prestige)

7.6 out of 10
Good
(10 reviews)

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
Free minibar items
TV
Sofa bed
Premium bedding
Separate bedroom
  • 42 sq m
  • 1 bedroom
  • City view
  • Sleeps 6
  • 1 King Bed

View all photos for Suite, 1 Twin Bed (Prestige, Partial Haram Plaza view)

1 bedroom, premium bedding, free minibar, in-room safe

Suite, 1 Twin Bed (Prestige, Partial Haram Plaza view)

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
Free minibar items
TV
Sofa bed
Premium bedding
Separate bedroom
  • 42 sq m
  • 1 bedroom
  • City view
  • Sleeps 6
  • 1 Twin Bed

View all photos for Suite, 1 King Bed (Imperial - Harram Partial View)

Suite, 1 King Bed (Imperial - Harram Partial View) | 1 bedroom, premium bedding, free minibar, in-room safe

Suite, 1 King Bed (Imperial - Harram Partial View)

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
Free minibar items
TV
Premium bedding
Separate bedroom
Hair dryer
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed (Prestige, Partial Haram Plaza view)

1 bedroom, premium bedding, free minibar, in-room safe

Suite, 1 King Bed (Prestige, Partial Haram Plaza view)

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
Free minibar items
TV
Sofa bed
Premium bedding
Separate bedroom
  • 42 sq m
  • 1 bedroom
  • City view
  • Sleeps 6
  • 1 King Bed

View all photos for Superior Twin Room, 2 Twin Beds (Partial Haram Plaza view)

1 bedroom, premium bedding, free minibar, in-room safe

Superior Twin Room, 2 Twin Beds (Partial Haram Plaza view)

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
Free minibar items
TV
Premium bedding
Separate bedroom
Bidet
  • 31 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Family Suite, Multiple Beds

1 bedroom, premium bedding, free minibar, in-room safe

Family Suite, Multiple Beds

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
Free minibar items
TV
Premium bedding
Separate bedroom
Hair dryer
  • Sleeps 7
  • 1 Double Bed and 2 Twin Beds

View all photos for Junior Suite

Junior Suite | 1 bedroom, premium bedding, free minibar, in-room safe

Junior Suite

9.0 out of 10
Wonderful
(8 reviews)

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
Free minibar items
TV
Premium bedding
Separate bedroom
Bidet
  • 45 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed (Club,Partial Haram Plaza view)

1 bedroom, premium bedding, free minibar, in-room safe

Deluxe Room, 1 King Bed (Club,Partial Haram Plaza view)

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
Free minibar items
TV
Premium bedding
Separate bedroom
Bidet
  • 35 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Club)

1 bedroom, premium bedding, free minibar, in-room safe

Deluxe Room, 1 King Bed (Club)

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
Free minibar items
TV
Premium bedding
Separate bedroom
Bidet
  • 35 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Twin Room, 2 Twin Beds

1 bedroom, premium bedding, free minibar, in-room safe

Classic Twin Room, 2 Twin Beds

7.6 out of 10
Good
(17 reviews)

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
Free minibar items
TV
Premium bedding
Separate bedroom
Bidet
  • 33 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Classic Triple Room, 3 Twin Beds

Classic Triple Room, 3 Twin Beds | 1 bedroom, premium bedding, free minibar, in-room safe

Classic Triple Room, 3 Twin Beds

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
Free minibar items
TV
Premium bedding
Separate bedroom
Bidet
  • 33 sq m
  • City view
  • Sleeps 3
  • 3 Twin Beds

View all photos for Deluxe Twin Room, 2 Twin Beds

1 bedroom, premium bedding, free minibar, in-room safe

Deluxe Twin Room, 2 Twin Beds

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
Free minibar items
TV
Premium bedding
Separate bedroom
Bidet
  • 35 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Classic Room, 1 King Bed

1 bedroom, premium bedding, free minibar, in-room safe

Classic Room, 1 King Bed

7.8 out of 10
Good
(23 reviews)

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
Free minibar items
TV
Premium bedding
Separate bedroom
Bidet
  • 33 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

About the neighborhood

Map
King Fahad Road, Building 2943, Madinah, 42311

What's nearby

  • Prophet's Mosque - 8 min walk - 0.7 km
  • The Green Dome - 8 min walk - 0.7 km
  • Al-Baqi Cemetery - 8 min walk - 0.7 km
  • Madina Mall - 5 min drive - 4.4 km
  • Quba Mosque - 5 min drive - 4.8 km

Getting around

  • Madinah Station - 14 min drive
  • Madinah (MED-Prince Mohammad Bin Abdulaziz) - 20 min drive

Restaurants

  • ‪Kiffa - ‬2 min walk
  • ‪مطعم المروة - ‬3 min walk
  • ‪Cafe Najd - ‬1 min walk
  • ‪مقهى نجد - ‬1 min walk
  • ‪Lavena Café - ‬3 min walk

About this property

Sofitel Shahd Al Madinah

Luxury eco-certified hotel near Prophet's Mosque
You can look forward to a coffee shop/cafe, dry cleaning/laundry services, and a health club at Sofitel Shahd Al Madinah. Be sure to enjoy breakfast, lunch, and dinner at the two on-site restaurants. Stay connected with free in-room WiFi, and guests can find other amenities such as a business center.
You'll also find perks like:
  • Self parking (surcharge), a water dispenser, and a 24-hour front desk
  • An elevator, a banquet hall, and free newspapers
  • Smoke-free premises, luggage storage, and concierge services
  • Guest reviews say great things about the helpful staff and location
Room features
All 469 rooms have comforts such as 24-hour room service and premium bedding, as well as thoughtful touches like air conditioning and free stocked minibars.
More amenities include:
  • LED light bulbs and eco-friendly cleaning products
  • Eco-friendly toiletries, bidets, and shower/tub combinations
  • TVs with satellite channels
  • Refrigerators, free infant beds, and electric kettles

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Arabic, English, Filipino, French, Hindi, Turkish, Urdu

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Secured, covered self parking on site (SAR 100 per day)

Food and drink

  • 2 restaurants
  • A coffee shop/cafe

Restaurants on site

  • Arabesque
  • Shahd Lounge
  • Ward Al Madinah

Things to do

  • Health club

Family friendly

  • In-room crib
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business center
  • Conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (39 inch wide door)
  • Thin carpet in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (47 inches high)
  • Wheelchairs on site

More

  • 1 building
  • 14 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2001
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Free crib
  • Premium bedding

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Free stocked minibar
  • Paper towels
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 10:00 AM
Contactless check-in available
Late check-in subject to availability
Late check-in fee for check-in between midnight and 4:00 AM
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Covered self parking fee: SAR 100 per day
  • Late check-in fee for check-in between midnight and 4:00 AM

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts major credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number 10007643

We should mention

Only Muslims are allowed to enter the holy cities of Mecca and Medina
Local laws may restrict unmarried guests from sharing rooms; guests are responsible for providing proof of marriage, if requested by the property
Couples wishing to share a room must provide proof of marriage
No pets and no service animals are allowed at this property

National rating

This property has received its official star rating from Saudi Ministry of Tourism.

Property is also known as

Al Madina Shaza
Al Shaza
Al Shaza Madina
Shaza Al Madina
Shaza Al Madina Hotel
Shaza Al Madina Hotel Medina
Shaza Al Madina Medina
Shaza Madina
Shaza Al Madina Al Madinah/Medina
Shaza Al Madina Al Madinah/Medina

Frequently asked questions

Is Sofitel Shahd Al Madinah pet-friendly?

No, pets are not allowed at this property.

How much is parking at Sofitel Shahd Al Madinah?

Self parking is available for SAR 100 per day.

What time is check-in at Sofitel Shahd Al Madinah?

Check-in start time: 4:00 PM; Check-in end time: 10:00 AM. Late check-in is available from midnight–4:00 AM for a fee.

What time is check-out at Sofitel Shahd Al Madinah?

Check-out is at noon.

Where is Sofitel Shahd Al Madinah located?

Located in Madinah City Center, this luxury hotel is within a 10-minute walk of Masjid Abu Dharr al Ghifari and Prophet's Mosque. The Green Dome and Al-Baqi Cemetery are also within 10 minutes.

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Sofitel Shahd Al Madinah Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 284 out of 470 reviews
Rating 8 - Good. 83 out of 470 reviews
Rating 6 - Okay. 41 out of 470 reviews
Rating 4 - Poor. 26 out of 470 reviews
Rating 2 - Terrible. 36 out of 470 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Nabil

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay
Stayed 3 nights in Jun 2025

10/10 Excellent

Syed A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff. Had a comfortable stay.
Stayed 3 nights in Jul 2025

8/10 Good

Hassan

Liked: Amenities
Loved the proximity to the mosque
Stayed 3 nights in Jul 2025

8/10 Good

Noman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alhumdulilah love to again again again 👌❤️
Stayed 1 night in Jul 2025

10/10 Excellent

suhail

It was so goood
Stayed 4 nights in Jul 2025

10/10 Excellent

Asim

Liked: Cleanliness, amenities, property conditions & facilities
The service was excellent.
Stayed 5 nights in Jun 2025

10/10 Excellent

YASSER

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, Manager Mohammed helped me check in though I arrived 7 hours before check -time , Conceigne service was great as well as Zahed helped me book my train ticket, overall experience was wonderful
Stayed 4 nights in Jul 2025

10/10 Excellent

Nouh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have a fantastic experience Thank You
Stayed 3 nights in Jun 2025

10/10 Excellent

Yaseer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay at this superb hotel.
Stayed 5 nights in Apr 2025

8/10 Good

Omar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast could have been better cleaning was done well but sometimes late
Stayed 4 nights in Jul 2025

10/10 Excellent

Abdulmenem

Liked: Cleanliness, amenities, property conditions & facilities
Nice
Stayed 2 nights in Jun 2025

8/10 Good

Sadia

Liked: Cleanliness, staff & service, amenities
The best location. This hotel is very near the masjid. It took leas than 5 minutes to get to the ladies gate number 25. Amazing breakfast but very busy. The hotel is now dated and in need of an upgrade, you notice this more if you come from a 5 star hotel in Mecca.
Stayed 4 nights in Jul 2025

10/10 Excellent

Oumar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 1 night in Apr 2025

8/10 Good

Amna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good except access to the room was delayed by 2 hours when we checked in. Room wasn’t ready because they gave us upgrade( that’s very nice of them) but I took so long
Stayed 3 nights in Jul 2025

6/10 Okay

Mohamed

I booked with breakfast on Expedia but the hotel said it wasn’t so I had to pay more
Stayed 3 nights in Jul 2025

10/10 Excellent

ZIAD

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The musala was great , esp. in summer when it is very hot at Duhr and Asr salat !
Stayed 2 nights in Jun 2025

10/10 Excellent

adel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk very helpful
Stayed 1 night in May 2025

10/10 Excellent

Mirakbar

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay
Stayed 3 nights in Nov 2024

10/10 Excellent

Md

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it is good for family
Stayed 1 night in Apr 2025

10/10 Excellent

roofi

Liked: Staff & service, property conditions & facilities
Beautiful property and very comfy rooms. Convenient location for walk to ladies area of Harram.
Stayed 1 night in Apr 2025

10/10 Excellent

Muhammad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Prime location It's just a few steps away from the Prophet's Mosque, making it ideal for visitors.The hotel offers elegant rooms and suites, some with views of the Mosque and Haram.The staff going above and beyond to ensure a comfortable and enjoyable stay.10/10
Stayed 4 nights in Apr 2025

10/10 Excellent

Mohammed Jamal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location 2 minutes walking to the prophets mosque. Ample elevators to go down easily even during busy period. Multiple shopping places and food shops very convenient. We had the half board package, very good variety for breakfast and dinner. Highly recommended hotel
Stayed 2 nights in Apr 2025

6/10 Okay

Abdul

Liked: Staff & service, property conditions & facilities
It was very close to the Mosque
Stayed 4 nights in Apr 2025

4/10 Poor

SULAIMAN

Disliked: Staff & service
I writing this review while waiting for ice more than 1 hour! When I call the room service he told me hotel is full Did i mentioned they tried to scam me with 2 invoices from the official restaurant? Still waiting for the ice to arrive by the way! This is one of the worst service I've encountered in any hotel even in 3 stars hotel in some area they have better room service
Stayed 2 nights in Jul 2025

10/10 Excellent

Ahmad

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location , great food
Stayed 3 nights in Nov 2024